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Children's Hospital Boston Patient Experience Rep (Remote Monday-Friday 7:00 am-3:30pm) in Boston, Massachusetts

65400BRJob Posting Title:Patient Experience Rep (Remote Monday-Friday 7:00 am-3:30pm)Department:Ambulatory Services- Outpatient AdministrationAutoReqId:65400BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: The schedule for this role is Monday- Friday 7:00 a.m. - 3:30 p.m.

The remote role is only for the following states: MA, ME, NH and RI You will receive a $1,500 one-time sign-on bonus less applicable taxes and other elections (ex. 403b). The bonus will be paid out in two installments; $500 after three months of employment and $1,000 after six months. You must be an employee in good standing at the time of payout. Should you voluntarily leave within one year of your hire date, you must return the gross amount of the bonus within thirty days of your last day of employment with Boston Children's Hospital.

The Patient Experience Representative will be responsible for:

  • Physician Support: Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar.

  • Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information.

  • Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination.

  • Coordination of care: Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family.

  • Clinic management: Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information.

  • Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed.

To qualify, you must have:

  • Excellent customer-service skills and the ability to express empathy in difficult interpersonal situations.

  • Strong attention to detail with the ability to multitask and communicate effectively both orally and in writing.

  • The ability to work with diverse internal and external constituencies.

  • High School Diploma or GED. Associate or bachelor’s degree and previous experience in an office setting is preferred.

  • Healthcare experience, a plus.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular

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