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Children's Hospital Boston Patient Experience Rep (Per diem temporary) Waltham, MA in Boston, Massachusetts

71663BRJob Posting Title:Patient Experience Rep (Per diem temporary) Waltham, MADepartment:Patient Services-Physical TherapyAutoReqId:71663BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:Hospital OperationsJob Posting Description:Please note this job is located in Waltham, MA (free parking!).

The candidate would need to be flexible to pick up shifts Monday-Thursday 7a-6p and Friday 7:00 a.m. -5:00 p.m

Per diem temporary - Patient Experience Representative

Patient Services-Physical Therapy

This role is temporary ending in December 2023

The Patient Experience Representative will be responsible for:

  • Patient Encounter Management:

  • ​Provides positive and effective customer service that supports unit operations.

  • Collaborates with referring providers and practices.

  • Obtains required authorizations to compile patient and staff schedules.

  • Schedules patients and supports the patient encounter.

  • Check In/Check Out:

  • Greets and directs patients, families and visitors.

  • Monitors daily schedule and coordinates flow with clinicians/supervisor.

  • Reconciles payments and prepares deposits, provides record of transactions in Hospital Systems.

  • Facilitates and directs communication with Financial Counseling.

  • Administrative:

  • Maintains personal calendars for physician/supervisor(s).

  • Schedules meetings programs and events.

  • Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.

  • Provides routine clerical support as needed.

  • Process Improvement:

  • Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.

  • Assists in implementing change in internal systems and procedures.

To qualify, you must have:

  • A high school level of educational development. Bachelor's degree, preferred.

  • Customer service or administrative experience preferred

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • The ability to work with diverse internal and external constituencies.

  • The desire to join our energetic, hard-working team of support staff.

  • A commitment to quality customer service.

  • Strong organizational and communication skills and be able to multi-task in a high volume practice.

    Office/Site Location:WalthamRegular, Temporary, Per Diem:Per Diem Remote Eligibility :Onsite Only