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Boston University PATIENT COORDINATOR, SDM Clinical Affairs in BOSTON, Massachusetts




Job Location


Tracking Code


Salary Grade

Grade 44

Position Type


Job Description

Reporting directly to the Clinic Practice Manager, the Patient Coordinator in working as part of the team within the Group Practice Model ensures excellent customer service for both patients and students. This position strives to make each phase of the patient treatment a very positive experience from initial phone call on through the completion of the dental treatment care. Provides support in the function of scheduling patient appointments, updating patient information, payment collections, billing inquiries, answer the telephone, run reports, and overall support to the Group Practice Team with their patient care management.

The Patient Coordinator will act as the primary point of contact for patients within the Group Practice. Responsibilities include but are not limited to: providing support to student providers by contacting patients and booking all patient appointments; assist student providers and patients with patient questions and concerns escalating unresolved issues to Practice Manager or Practice Leader; answering calls including voicemails and responding to patient emails. The Patient Coordinator is responsible to perform patient check-in and check-out duties including updating patient demographics, updating patient insurance information, verify consent, verify signed treatment plan, accept payment, book follow-up appointment if needed, collect outstanding balance resulting from appointment, process bills/invoices, and provide patient with a walk-out statement

Required Skills

High School Diploma required; Associates degree events. preferred. Must have previous experience (1-3 years) working in a customer service environment with heavy customer/patient interaction; prior experience in healthcare private practice office, hospital, clinic or dental practice - preferred Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected events.

Ability to maintain confidentiality, remain open to others' ideas with willingness to try new things. Must be able to successfully collaborate and work in a team environment while also being an individual contributor. Excellent time management and organizational skills demonstrating the ability of accuracy and thoroughness; monitor own work to ensure quality; ability to multi-task with the ability to work under pressure, maintain composure and meet deadlines. Demonstrated ability to establish priorities, meet deadlines, and manage competing demands. Ability to identify problems/issues, critically thinking through problems (gather and analyze information skillfully) and presenting potential solutions in a timely manner. Must have strong interpersonal skills that includes strong verbal communication skills with the ability to demonstrate courtesy, respect and professionalism at all times to patients, students, staff and faculty. Must be adept and comfortable working in a systems driven environment. Able to adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected Consistently at work and on time, follows instructions, respond to management direction and solicits feedback to improve performance.

Individuals seeking employment with BU may be subject to the following suitability requirements. Failure to meet any of these requirements may result in ineligibility for employment:

  • Criminal Background Check: To be completed in accordance with BU Public Safety guidelines and all federal, state and local laws and regulations.

  • Basic Background Check: Includes, but is not limited to, verification of:

  • Social Security Number;

  • Academic history

  • Past employment;

  • Licenses and credentials, if applicable

  • Sexual Offender Registry Information (SORI) check;

  • documented proof of immunizations for:

  • Two Measles, Mumps Rubella (MMR) - live vaccine or titers indicating immunity to Measles , Mumps and Rubella

  • Three Hepatitis B - recombinant vaccine and a Hep B Surface Antibody titer indicating immunity or a signed declination for Hepatitis B Vaccine

  • Two Varicella-zoster live-virus vaccine, or Varicella IGG AB titer indicating immunity

  • TDAP (tetanus, diphtheria and pertussis i.e. whooping cough) within last ten years

  • Influenza vaccine or signed declination

  • IGRA Tuberculosis blood test.

  • Positive TST with Chest Xray and treatment information

  • Medical Clearance Process: Medical Clearance Process: includes Occupational Health evaluation and immunization/titer level review. Must be eligible to receive required vaccinations as needed

  • References: We require 2-3 professional references (no friends or family) with at least 1 previous supervisor.

Continued employment/ affiliation is contingent upon strict adherence, at all times, to all applicable safety and security rules, procedures, and protocols, as well as required training regimens.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.