Job Information
Boston University PATIENT COORDINATOR, School of Dental Medicine, Clinical Affairs in BOSTON, Massachusetts
Responsible to support the 7th Floor Front Desk by making and cancelling patient appointments, referring patients between clinics, blocking resident provider schedules, follow-up with insurance companies on eligibility, confirm appointments and maintain a wait list, a recall list, and a cancellation list to back fill patients if there is a cancellation or opening. This also includes collecting a payment at time of service and reconciling the cash/credit that was collected at the end of each day. Provide good, quality customer service by: Warmly greeting and helping all patients and students and directing them to appropriate services, source. Acts as telephone receptionist by: screening messages and checking voicemail messages; transferring patients to appropriate departments if needed, answering questions within context of policies and procedures with contact sometimes of difficult nature. Must maintain professional attitude at all times. Flexibility is a must to accommodate the needs of the clinic. Clinic hours run 7:30am-7:00pm. The schedule will be a combination of hours to equal no more than 40 hours a week.
Required Skills
High School Diploma/GED required, associate's degree preferred and 1-3 years of experience.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor .
Required Experience