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Boston Health Care for the Homeless Program Patient Benefits Coordinator - Per Diem in Boston, Massachusetts

Job Summary:

Since 1985, the mission of Boston Healthcare for the Homeless has remained to provide or assure access to the highest quality health care for all persons experiencing homelessness in the greater Boston area. Our dedicated clinical and non-clinical staff work hard to bring the mission alive. It all starts the moment a patient walks through our doors, making sure their appointment, insurance and benefit information is accurate and up to date so that the focus can be on healing.

Our new Patient Benefits Coordinator ? Per Diem, will be crucial to the timely and accurate analysis of patients? mandated documentation. Specifically, you?ll support our clinicians around issues of appointment scheduling, patient registration and benefit assistance. You will also serve as back-up for patient intake at various outreach sites and the referral department, as needed.


  • Promptly review insurance eligibility, process required documentation and provide benefits assistance for all patients presenting on a scheduled or walk-in basis.

  • Record all insurance and demographic information in an accurate and timely manner.

  • Assist patients with completion of Mass Health or any other benefit applications

  • Check In and or schedule patients for appointments.

  • Assist in fielding Clinic phone calls.

  • Manage specialty medical and behavioral health referrals when needed.


  • High School Diploma or equivalency.

  • Strong computer skills including working knowledge of P.C. spreadsheet software (Excel) and familiarity with Epic, MMIS, and NEHEN patient eligibility system.

  • 2 years of benefits experience in a clinical environment preferred.

  • Able to work with indirect supervision and initiative.

  • Attention to detail along with ability to follow program policy and best practices.

  • Cooperates and maintains good rapport with BHCHP staff, patients and visitors.

  • Ability to learn and adapt in a dynamic environment.

  • Bilingual in Spanish and Englishpreferred

    Does this amazing opportunity interest you? Then we'd love to hear from you.

    An Equal Opportunity Employer.