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Boston Health Care for the Homeless Program Patient Benefits Coordinator - NECHV in Boston, Massachusetts

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 12,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 60 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Veterans, Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply . 

To learn more about working at BHCHP, watch our video Please Click Here ( .

Job Summary:

Hours:    Full Time, Monday-Friday 8:30am-5:00pm

We are seeking a Patient Benefits Coordinator who is interested in being part of a high functioning interdisciplinary team with unique and multifaceted responsibilities. In this role as the Patient Benefits Coordinator you will support the enrollment of BHCHP patients into health care benefit programs while also providing clinical, clerical, and case management support services at the New England Center for Homeless Veterans (NECHV).


  • Collaborate with the supervising RN and/or Clinic Manager to determine priorities and appropriate work assignments; communicate proactively orally and in writing with clinic team and collaborating partners in order to assure good patient care and the effective running of the clinic

  • Collect, collate, and record information into the applicable databases in a timely fashion; manage appointment schedules in collaboration with clinic providers; coordinate specialty medications ordering and tracking with nurses and providers; maintain appropriate equipment and medical inventory logs and records per standards

  • Reliably greet and register all patients in a manner that welcomes, preserves, and supports patient confidentiality, patient rights, and patient dignity; support patient admin needs including enrollment in health care benefit programs with an understanding of patient needs/limitations and how to work collaboratively with other health care team members from BHCHP and NECHV; effectively and calmly multitask and prioritize clinical duties in a busy clinic environment; support quality and equity goals of clinic team

  • Manage the clerical duties of the clinic front desk including copying, faxing and filing, ordering clerical supplies, and communicating with BHCHP IT department as needed; serve as clinic front desk point-of-contact and triage for phone calls and faxes, appropriately communicating with nurses and providers in follow up

  • Demonstrate initiative and perseverance to enroll patients in appropriate health insurance and benefits as well creatively navigating insurance transitions (ie. Turning 65); schedule and record primary and specialty clinic appointments, in a timely manner, and communicate with patients and providers; facilitate medical record requests from outside health care providers

  • Provide support to vaccination clinics and other record keeping as needed; run quality measure reports under direction of supervising RN and/or Clinic manager on routine and ad hoc basis

  • Coordinate scheduling specialty appointments and work to support patients to make these appointments including reminders, transportation arrangement; escort patients to appointments as needed up to three afternoons per week; assist in procurement of durable medical equipment for patients; facilitate medication pickup from local pharmacies

  • Support patient outreach efforts with particular focus on health inequities experienced by patients of different races, ethnicities, genders, and identities; design and teach classes for Veterans at NECHV (optional)


  • High school diploma or equivalent required

  • Knowledge of medical terminology; experience in a medical setting preferred; proficient reading and writing skills in English

  • Computer skills preferred, including MS Office, e-referrals, MMIS, Virtual Gateway, NEHEN, EPIC, Azara and the ability to operate basic office equipment (fax, copier)  

    Compensation and Benefits :

  • The compensation starts at $19.00 per hour and increases based on years of experience.

  • BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.


    Does this amazing opportunity interest you? Then we'd love to hear from you.

    As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

    Covid-19 Vaccination: For the protection of our workplace and patients, BHCHP requires all staff to be fully vaccinated against Covid-19. Proof of Covid-19 vaccination(s) is required for employment. All candidates offered employment will be given details about how to demonstrate receipt of vaccination.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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