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Children's Hospital Boston Patient Access Liaison (Temporary) in Boston, Massachusetts

75123BRJob Posting Title:Patient Access Liaison (Temporary)Department:Ambulatory Services- Outpatient AdministrationAutoReqId:75123BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital OperationsJob Posting Description: Monday- Friday 9:30am- 6:00pm (temporary 6 month assignment) Remote

The Patient Access Liaison will:

  1. Provides centralized scheduling services for the Shared Patient Access Center/Call center. Performs tasks to

meet patient access, scheduling, and patient satisfaction goals. 2. Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care. 3. Registers patients by collecting patient and insurance information. 4. Gathers pertinent information for prescription and refill requests. 5. Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to POD supervisor for further action 6. Attends and participates in team meetings as required. Contributes by making suggestions for process improvements

1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting

High-school or GED diplomaOffice/Site Location:BostonRegular, Temporary, Per Diem:Temporary Remote Eligibility :Full-Time Remote