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Fenway Health Optician Assistant in Boston, Massachusetts

Optician Assistant

Boston, MA (http://maps.google.com/maps?q=1340+Boylston+St+Boston+MA+02215) • Optometry

Job Type

Full-time

Description

Working under the direction of the Optometry Office Manager and supervision of the Opticians, the Optician Assistant supports the operations in the optical shop. The Optician Assistant’s duties include assisting patients with their optical needs, sending frames to lens manufacturers, communicating with patients regarding glasses order status, dispensing glasses to patients and ensuring they are adjusted properly to fit the patient’s face, collecting and entering payments, monitoring voicemails, and maintaining stock displays and inventory.

Responsibilities:

Assist patients with optical needs and orders

  • Measure patients’ pupillary distance and optical centers of their eyes using supplied measuring devices

  • Assist patient with selecting frames; measure patients for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription

  • Recommend specific lenses, lens coatings, and frames to suit patient needs and safety requirements

  • Instruct patients on how to care for and handle their eyeglasses and sunglasses

Maintain accurate optical records and inventory

  • Maintain records of patient prescriptions, work orders, and payments

  • Maintain security of PHI as it relates to HIPAA

  • Perform administrative duties such as tracking inventory and sales, and performing simple bookkeeping

  • Maintain and track optical inventory and products

  • Arrange, maintain, and stock optical displays

Provide excellent patient care and customer service

  • Greet each patient that enters the Optical Shop in a welcoming, professional, and cheerful manner

  • Act as a first point of contact for patients with questions or concerns

  • Effectively communicate patient needs and desires to Opticians to ensure a seamless patient experience

  • Foster positive relationships with patients

  • Assess patient needs, meet quality standards for services, and evaluate and ensure patient satisfaction

  • Place a high value on excellence in personal and departmental performance

Meet agency participatory expectation

  • Adhere to all agency and departmental policies and procedures

  • Participate in quality assessment and improvement activities as requested

  • Adhere to the highest principles of patient and client confidentiality, following HIPAA guidelines

  • Adhere to established safety policies, procedures and precautions

  • Attend all required meetings, in-services and professional trainings

Perform other related duties as required

Requirements

  • High school diploma or equivalent

  • Knowledge of principles and methods for showing, promoting, and selling products

  • Demonstrated computer skills (e.g. Microsoft Word, Excel, and Outlook)

  • Knowledge of administrative and clerical procedures and systems, including managing files and records, and effective and detailed documentation

  • Ability to work independently and collaboratively in a team environment

  • Ability to respond constructively to pressure situations and time limits

  • Ability to work harmoniously with diverse groups of individuals

Preferred Qualifications:

  • Previous experience in an optical shop

  • Excellent computer skills.

  • Experience working with an ethnically, culturally, and racially diverse work staff

  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply Highly experienced individuals may be compensated at a higher rate.

Salary Description

$21.54-24.10 per hour ($42,000-47,000 per year)

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