Ophthalmic Consultants of Boston Optical Shop Coordinator in Boston, Massachusetts
Ophthalmic Consultants of Boston has an exciting opportunity for an Optical Shop Business Coordinator in our Boston location. This is a full-time position (37.5 hours per week).
This position is responsible for greeting patients/customers and answer incoming phone calls. Responsibilities include taking contact lens orders over the phone and through e-mail, processing contact lens orders and dispensing lenses to patients or optometrists. Also, responsible for assisting patients as they wait to be serviced by optician staff.
Answers patient questions, processes patient purchases.
Records contact lens orders received via phone, tasks, or e-mail.
Orders contact lenses per contact lens tasks or outside prescriptions via the Internet or by phone.
Receives contact lenses from suppliers and checks lenses against order forms for accuracy.
Obtains pre-authorization/pre-certification from insurance carriers for any contact lenses that are covered by insurance, specifically keratoconic lenses.
Accurately fills out encounter forms to process billing of contact lenses.
Obtains patient signature on warranty slip regarding contact lens order.
Dispenses contact lenses once payment is received from patient or lenses are billed to insurance.
Assists in the inventory of all stock contact lenses and contact lens trials. Removes stock contact lenses from inventory as they are sold.
Calls patients when lenses arrive and inform Doctor’s team so the patient can be scheduled.
Mails out contact lenses when requested.
Assists in nightly close out of the optical shop, including but not limited to balancing of cash and insuring all transactions are accurately recorded.
Maintain accurate records of all contact lens transactions to insure payment and credits are received for all items sold or returned to vendor.
Assists with charge entry / payment entry of optical products into practice management system.
Stocks contact lens solutions and diagnostic contact lenses in technician rooms.
Maintain communication with practice ODs/Administrative Assistants and Practice Managers to help improve Optical Shop efficiency and patient satisfaction.
Assists in the daily cleaning of OCB Optical.
Complete monthly statement reconciliation.
I & R training for new contact lens wearers.
Maintain contact lens pricing sheets.
Review monthly financial statements to look for areas to improve profitability.
Related duties as requested/assigned.
Health & Dental Insurance- eligible 1st Day of Employment
Paid time off and Paid Holidays
Health & Dependent Reimbursement Accounts
401(k) Plan with Company Contribution
Co. paid Life and LTD Insurance
To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer
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