Children's Hospital Boston Operations Assistant - 40 hours(evening: 3pm-11:30pm) in Boston, Massachusetts

48061BRTitle:Operations Assistant - 40 hours(evening: 3pm-11:30pm)Department:Cardiovascular SurgeryAutoReqId:48061BRStatus:Full Time Standard Hours per Week:40 Shift:EveningJob Posting Description:Join our acclaimed Patient Services team and discover how your talents can change lives. Yours included.

The Operations Assistant will be responsible for:

  • Serving as a liaison to Engineering, Environmental Services, Health Technology Management, Materials Management, Safety, and other departments as needed to resolve equipment, supply, safety, compliance, operational, and cleaning issues.

  • Regulatory, Safety, and Compliance:

  • Participating in daily safety huddles to address safety and regulatory compliance.

  • Visually monitoring environment for compliance with regulatory agencies, including JCAHO to include the following:

  • Equipment checks

  • Fire and life safety

  • Monitoring of compressed gas cylinders

  • Participating in Engineering/Safety/ESD rounds. Maintaining compliance with safety requirements. Arranging annual safety inspections of electrical equipment. Working with Safety personnel to ensure proper storage of supplies and equipment.

  • Conducting weekly audits, including

  • eye wash station, etc.

  • Organization of all storage areas/rooms, elevator landing and emergency equipment.

  • Equipment Management:

  • Interfacing with staff continuously throughout the day related to equipment needs and quickly problem solving issues.

  • Maintaining equipment and furniture inventory for areas and monitoring to ensure all equipment and furniture are in good working order.

  • Maintaining an accurate list of medical equipment to include information such as serial number, date of purchase, repair history, etc.

  • Collaborating with Health Technology Management to resolve medical equipment issues.

  • Conducting inventory of equipment and notifying supervisor of missing items. Identifying and tagging items in need of repair and develops tracking system to ensure return to area.

  • Bringing all unresolved equipment issues to the attention of the Administrator/Coordinator.

  • Ensuring all equipment is cleaned in a timely manner.

  • Stocking and organizing supplies in assigned areas, such as patient rooms and anything non ParEx.

  • Administrative and Patient Experience Rep

  • Answering, screening and routing telephone calls. Responding to requests for routine information or assistance within scope of knowledge and authority.

  • Greeting and directing patients, families and visitors. Monitoring daily schedule and patient flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisor and routes patients/visitors to maintain efficient patient/visitor flow.

  • Utilizing systems to manage patient information and requests including ALICE, EPIC/Prelude ADT, Bed Management, I Need It, etc. Preparing routine forms required for encounter.

  • Communicating with other departments to coordinate ancillary clinical/administrative services.

  • Collecting and organizing medical records, information. Preparing, routing and tracking routine administrative forms and documents.

  • Performing routine administrative duties, such as opening and sorting mail, photocopying materials and sorting, collating and distributing documents.

  • Organizing and scheduling conferences, seminars and other department sponsored programs or events. Organizing documents and/or presentations and logistics for meetings, presentations and events.

To qualify, you must have:

  • High School degree or equivalent

  • 1 year customer service, administrative, or experience in a health care setting.


  • 3:00pm – 11:30pm

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:Boston