Massachusetts Healthcare Jobs

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America)

MEDICAL RECORDS ASSISTANT II

Job Description:

Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.

Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

Knowledge: Indicate the depth and breadth of knowledge in the job field or specialty that is required to perform the primary responsibilities of this job effectively. Please check the most appropriate option.

Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.

Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

Team Work: Indicate the level of team work that is required to perform the primary responsibilities of this job effectively. Please check the most appropriate option.

Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

Ability to work collaboratively in small teams to improve the operations of immediate work group(s) by offering ideas, identifying issues, and respecting team members.

Ability to act as a team leader for small projects or work group(s), creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Ability to manage collaborative teams for large project(s) or group(s), both internal and external across functional areas. Results have implications for the management and operations of multiple areas of the organization.

Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external across functional areas. Results have significant implications for the management and operations of the organization.

Customer Service: Indicate the nature and scope of customer service that is required to perform the primary responsibilities of this job effectively. Please check the most appropriate option.

Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.

Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled