Joslin Diabetes Center Medical Assistant/Phlebotomist (Joslin Care Coordinator) in Boston, Massachusetts
The Joslin Care Coordinator (Medical Assistant/Phlebotomist) assists patients, providers and staff in a courteous and professional manner throughout the patient’s visit.
Hours are Monday-Friday 9:30 am-6:00 pm.
Maintains a clean and safe work area/exam room at all times
Cleans and prepares exam rooms for patient /family
Monitors activity on Next Gen White Board and initiate patient care dependent on cues from Next Gen flow.
Greet patients by name (HIPAA compliant); identify self and explain your role
Escorts patient/family to exam room and or other designated areas throughout the clinic
Initiates patient intake process
Properly identify patient (verify name, DOB) and label all specimens/tubes appropriately with three check accuracy and Central Workup Four Point Check.
Interviews and performs medication reconciliation for new patients/families (diabetes and non-diabetes medication) ensuring accuracy of doses. Updates any patient concerns and or medication changes as necessary and alerts provider to such changes and or concerns.
Updates pharmacy information
Updates primary care physician information
Records patient history and dates of required health information but not limited to: flu vaccine, last dated mammogram, and last dated colonoscopy.
Obtains height, weight, blood pressure, temperature, finger stick glucose values, and EKG as necessary for patient visit.
Perform finger sticks and phlebotomy and collect appropriate specimens
Communicate with the providers and team of any patient whose vital signs, blood sugars and/or patient symptoms that are not within normal values.
Appropriately Label(first and last name and date of birth) and download patient meters/pumps and print reports whenever needed
Assist with updating patient’s medication and pharmacy information as requested
Perform data entry efficiently in Next Gen and LIS
Assist patients with getting ready for provider visit as needed
Provide mobile phlebotomy assistance in other areas of clinic as needed
Recognize low blood glucose and administer treatment according to clinic protocol and medical provider
Notify team and provider of any blood sugars less than 70 or greater than 400 or any patient complaining of low or high blood sugar symptoms not limited to weakness, lethargy, vision changes, nausea, vomiting, or abdominal pain.
Initiate 1903 call whenever needed
Assist in training new personnel in the Clinic as appropriate
Clean and restock Central Work , Units and exam rooms as needed
Assist providers and patients with scheduling of appointments when appropriate
Abide by Joslin Diabetes Center policies and procedures
Other duties as assigned.
High School diploma
Graduate of an accredited medical assistant or phlebotomy program – with certification
Minimum 1 year of phlebotomy/medical assistant experience preferred
Cardio Pulmonary Resuscitation (CPR) -American Heart Association (AHA)- certified preferred
American Society for Clinical Pathology (ASCP) phlebotomy license or equivalent preferred
Registered Medical Assistant (RMA) or Certification in Medical Assisting (CMA)
Proficient computer skills
Effective organizational and interpersonal skills to anticipate and react to the needs of patients and medical staff
Ability to function in fast paced, diversified work environment
Excellent communication skills
Requisition Number (add R/N and FY after populates): R3430-21
External Company URL: http://www.joslin.harvard.edu/
Street: One Joslin Place