ICONMA, LLC Medical Assistant I in Boston, Massachusetts
In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care.
In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting.
Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.
Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families.
Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings.
Monitors patient flow including waiting room activity and communicating wait time updates to patients.
Informs nursing staff, technical staff and/or supervisor of arrival of patients.
Conducts pre-visit chart review and preparations for upcoming visits, including: Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift).
Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols.
Greets patient in waiting room and escorts to exam room Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy.
Assists with intake process in the following areas as determined by departmental needs: Checks two patients identifiers
Accurately collects and documents in the medial records vital signs, chief complaint/reason for visit, and medical/family/social history
Enter allergies and smoking status
Documents current medications and prescriptions that need to be renewed
Obtains immunization records/history, and enters findings into patient medical record Instructs patient on how to prepare for the provider (assisting as necessary) Anticipates/sets up special equipment and/or supplies needed for visit
Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record.
Helps to complete patient visit:
Prints disposition forms and patient education materials
Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee
Strictly adheres to isolation procedures as initiated by licensed personnel.
Performs initial cleaning/decontamination of equipment/materials and instruments.
Checks inventories, and restocks, replaces, assembles patient equipment and supplies.
Utilize the care team's population health management registry or other applicable database for preventative care outreach, including:
Review of patient data
Reminding patients of test/screening needs (i.e. by phone, letter)
Prints and displays care team registry data or other applicable database data
Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee.
Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment.
Qualifications: Work requires of HS diploma or GED plus at least one of the following:
Successful completion of a medical assistant program or
Successful completion of the-second medical-surgical clinical rotation or
Equivalent combination of education and healthcare related work experience.
Requires at least two years of previous work experience.
Experience in clinical setting is preferred.
Must pass clinical competency testing.
Ability to effectively speak, read, and write English.
Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc.
Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
Organizational skills to set priorities and efficiently complete assigned work.
Ability to accurately interpret and utilize basic medical terminology and abbreviations.
Ability to work independently and to make decisions based on department polices and established procedures.
Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information.
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.