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Commonwealth Care Alliance Medical Assistant - Boston in Boston, Massachusetts

Why This Role is Important to Us:

The primary care MA provides care to patients in a clinic setting by managing patient flow through the clinic, obtaining pertinent clinical information including the patient’s complaint, health history, and measurement of vital signs, preparing the patient for examination, assisting provider during the examination and follow up needs. assures accurate and timely documentation of care per company standards. The MA supports the care team in the overall coordination of the member’s care by coordinating activities with primary care nurses, primary care team members and community resources.

What You'll Be Doing:

  • Optimize patient satisfaction, provider time and exam room utilization by maintaining patient flow, keeping appointments on schedule, reviewing service delivery compared to schedule, and reminding provider ofdelays.

  • Promote efficient patient visit by ensuring all appropriate data, documentation, reports and forms are available to the provider prior to thevisit.

  • Document brief history of chief complaint/reason for visit, allergy status, medication reconciliation and other pertinent information in the electronic medical record (EMR).

  • Perform vital signs, necessary screenings, measurements, and point of care testing and record results accurately in the appropriateEMR

  • Prepare patient for examination by the provider, assisting as needed with undressing, gowning, draping, transfering to exam table, etc. and preparing the necessary equipment/supplies needed for theexam/procedure.

  • Assist provider during and after the exam, including chaperoning, assisting with procedures, interpreting, labeling and sending specimens to lab, and clearing away instrumentsetc.

  • Administering vaccines, performing phlebotomy and EKG’s

  • Assist patient after exam as needed and clean and setup room in preparation forre-use.

  • Perform all point-of-care testing competently, in accordance with Joint Commission standards and federal regulations, recording accurately and informing supervisor immediately of any errors orproblems.

  • Perform quality assurance (QA) activities in accordance with Joint Commission standards and federalregulations.

  • Clean and store all equipment used and promptly report any equipment problems tosupervisor.

  • Assist with patient discharge and check out.

  • Follow up with patients who have not attended theirappointments.

  • Assist provider and nurse with paperwork and/or phone calls asassigned.

  • Keep exam rooms neat and stocked with necessary supplies and educational materials, monitoring supply levels and re-ordering asnecessary.

  • Attend in-service training, team and other appropriate medical, staff and health centermeetings.

  • Assist with administrative tasks including: prior authorizations, specialty appointments, follow up phone calls, obtaining records and other tasks as needed.

What We're Looking For:

Education Required:

  • High School Diploma, GED or equivalent experience

Experience Required:

  • 1+ years as a medical assistant in medical setting

  • Ability to obtain vital signs

  • Ability to utilize an Electronic Medical Record

  • Ability to use on-line training platforms

  • Ability to review welcome packets and obtain consent forms, including the Release of Information and attach them to EMR

  • Ability to learn multiple workflows and perform them consistently, such as referrals to specialists

  • Willing to learn and utilize telehealth technologies (video, chat, etc.), when appropriate, for a variety of clinical care and care management services.


  • Certified or Registered Medical Assistant

  • Graduate of a medical assisting program accredited by the Commission on Accreditation of Allied Health

  • Education Programs (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES)

  • Certified phlebotomy technician

  • 5+ years as a medical assistant in medical setting

  • Experience working in a health plan, medical group, health-related facility or medical/DME supplier a plus.

  • Education, training or experience as an insurance coordinator or medical coder/biller a plus

  • Understanding of the CCA Model of Care

  • Understanding of the benefits of each program

Required: English Preferred: Spanish

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable). Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.