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State of Massachusetts Massage Therapy Investigator in Boston, Massachusetts

_About the Organization:_ The Division of Occupational Licensure (DOL), an agency within the Office of Consumer Affairs and Business Regulation (OCABR), protects consumers by making sure the professionals they hire comply with state licensing laws. DOL oversees 26 boards of registration, which license and regulate more than 500,000 individuals and businesses to practice over 100 trades and professions. DOL also licenses and regulates the Office of Public Safety and Inspections (OPSI), and the Office of Private Occupational Schools. The mission of DOL is to protect the public health, safety and welfare by licensing qualified individuals and businesses to provide services to consumers. In addition, it is the duty of the DOL to ensure fair and consistent enforcement of the licensing laws and regulations. DOL seeks to promote consumer protection, a fair and competitive marketplace, and education and outreach. The Division of Occupational Licensure is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Division of Occupational Licensure values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming. The Division of Occupational Licensure is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens. _About the Role:_ The Investigator is primarily responsible for conducting compliance, inspections, and investigations, across the Commonwealth, of individuals and businesses licensed by the DOL's 26 boards of registration and the Office of Public Safety and Inspection. This position is currently assigned to the Massage Therapy Team within the Office of Investigations and is primarily responsible for conducting inspections of massage therapy establishments and investigating complaints against licensed and unlicensed individuals and businesses engaged in the practice of massage therapy. The incumbent also investigates consumer complaints alleging violations of laws, rules and regulations of other professions licensed by DOL. The incumbent’s team assignment within the Office of Investigations ("OI"), and the professions and/or boards the incumbent is assigned to inspect and investigate complaints for, may change at any time based on the operational needs of the Agency. _Duties and Responsibilities:_ *(these duties are a general summary and not all inclusive): * Conduct regular on-site visits to licensed and unlicensed businesses to verify compliance with all governing laws, rules and regulations, or to investigate complaints. * Investigate consumer complaints, as assigned, for violations of laws and regulations for professions licensed by DOL. The incumbent will primarily investigate complaints related to the massage therapy profession. The incumbent may be asked to support and investigate a variety of professions licensed by DOL * Investigatory responsibilities include but are not limited to: conducting interviews; obtaining documentation and physical evidence; record reviews; evaluations; and summary writing, for all assigned professions and/or trades. * Effectively communicate findings discovered during each investigation and inspection through written and oral reports. * Perform duties related to maintaining investigation and inspection records in an electronic manor within the agencies database(s). * At the direction of OI or DOL management, collaborate with other law enforcement entities, including federal and state agencies, on joint investigations. Special focus and priority should be given to those investigations involving allegations of human trafficking, as they relate to professions licensed by DOL. * Appropriately manage investigative follow up and consistently respond to telephone and/or e-mail inquiries from the public and other professional, governmental and law enforcement agencies. * As requested, attend board meetings to present investigative findings resulting from assigned complaints. * As requested, testify as a witness at adjudicatory hearings * Complete all investigations within the Agency’s prescribed timeframe * Perform related duties such as maintaining records, preparing correspondence, conducting data entry into Agency databases, and attending meetings or professional trainings. * _Preferred Knowledge, Skills, and Abilities:_ * Ability to travel throughout the Commonwealth. Based on assignment, possession of a current and valid Massachusetts Class 3 Motor Vehicle Operator’s License. * Experience in the practice, investigation, and/or enforcement of the statutes and regulations governing the professions the incumbent is responsible for inspections and/or investigations. * Experience working with law enforcement on investigations. * Excellent written communication skills. * Ability to exercise sound judgment. * Ability to be professional and communicate effectively with others. * Ability to handle highly sensitive and confidential information with discretion. * Demonstrated ability to work independently and meet deadlines. _All applicants should attach a cover letter and resume to their online submission for this position._ /SALARY PLACEMENT IS DETERMINED BY YEARS OF EXPERIENCE AND EDUCATION DIRECTLY RELATED TO THE POSITION AND THE HUMAN RESOURCES DIVISION’S RECRUITING GUIDELINES. IN THE CASE OF A PROMOTIONAL OPPORTUNITY, THE SALARY PROVISIONS OF THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT WILL APPLY TO (OR WILL BE UTILIZED FOR) PLACEMENT WITHIN THE SALARY RANGE./ First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below. Substitutions: A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Compliance and Certification* *Organization: Division of Occupational Licensure *Title: *Massage Therapy Investigator Location: Massachusetts-Boston - 1000 Washington St Requisition ID: 230008A4