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Beth Israel Deaconess Medical Center Manager, Emergency Medical Services in Boston, Massachusetts

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Manager, Emergency Medical Services

Department Description:BIDMC’s new hospital-based ambulance service, serving our level one trauma center with approximately 12,000 intra-facility trips annually. Work is prioritized by our own hospital-based ambulance dispatch and is a combination of intra-facility transfers and discharges. This is a collaborative effort with two outside hospital vendors.

Job Location:Boston, Massachusetts

Req ID:44233BR

Job Summary:Oversees a team of EMT and EMS Communication staff who are responsible for the movement of patients throughout the medical center. Essential in building this EMS service and implementing both a BLS and ALS service line at the Medical Center. Responsible for identifying, developing and if approved by senior leadership, implementing programs that may assist in patient throughput at the medical center. Responsible for regulatory compliance with departmental policies that they will help develop. Provides direction, leadership, accountability and coordination for the EMS program. Required to stay abreast of new trends and development in EMS practices. Focuses on accelerating organization performance through cohesive strategy planning and execution.

Essential Responsibilities:

  • Oversees, supervises, manages and directs the administration and operation of Beth Israel Deaconess Medical Center's Emergency Medical Services system. Responsible for staff operations, business planning and budget development. Ensures emergency medical services are in compliance with professional standards, state and federal regulatory requirements.

  • Develops, implements and monitors a master plan for delivery of emergency medical

services based on established goals and objectives that assure provision of competent

Intra facility patient care. Serves as liaison between the department and the hospital administrators, and outside EMS partners.

  • Under the supervision of, and with the approval of the EMS Medical Director,

establishes, implements, monitors and revises the use of system-wide protocols, policies

and procedures for all patient care activities from dispatch through triage, treatment,

transport and/or non-transport.

  • Acts as an advocate and proponent of the Beth Israel Deaconess Medical Center's EMS system as a whole.

  • Develops, implements and oversees operating, revenue and capital budgets for the EMS department by forecasting, submitting relevant data and monitoring revenues.

  • Manages EMS department resources; i.e., medical supplies, treatment and diagnostic equipment, communications equipment, uniforms, vehicles, buildings, training equipment, physical plants and offices, in accordance with standards consistent with delivery of competent patient care and maintenance of a positive public image.

  • Initiates internal investigation, as required in personnel misconduct, complaints, inquiries and incidents; researches and approves, implements and documents counseling and/or disciplinary action.

  • Establishes priorities for department activities; delegates assignments to and placement of personnel; ensures proper allocation of personnel and other resources; disseminates information and special orders.

  • Organizes workflow and prepares schedules; reviews payroll and leave time.

  • Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: None

  • Assists in planning, monitoring and/or managing budget in functional area of department.

Required Qualifications:

  • High School diploma or GED required. Bachelor's degree preferred.

  • Massachusetts Paramedic certification,

BLS (Basic Life Support) certification,

Valid MA Drivers license

  • 8-10 years related work experience required in Emergency medical services. and 3-5 years supervisory/management experience required

  • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.


  • Decision Making:Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

  • Problem Solving:Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.

  • Independence of Action:Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.

  • Written Communications:Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

  • Oral Communications:Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

  • Knowledge:Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

  • Team Work:Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.

  • Customer Service:Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job:

Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.

EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.