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Humana Licensed Behavioral Health Care Coordinator- WAH IN, WA, OK, AK, KS, MD, OH, OR, NV, IL, VT, MA, CT, NY in Boston, Massachusetts

Description

The Behavioral Health Care Coordinator, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and well being of members. The Behavioral Health Care Coordinator's work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

Job Description

The Behavioral Health Care Coordinator employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. May create member care plans. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

This position will support Humana member's access to behavioral health services, including a focus on the increased need in behavioral health services. This position will provide member outreach and education related to behavioral health including assessing risk, determining appropriate care in individual patient communities, and collaborating with providers as well as clinicians across other Humana departments.

Required Qualifications

  • Current valid social service license, e.g. MSW, LCSW, LPC, LMHC

  • Master's degree in a behavioral-health field, such as social work, psychology, or related health discipline from an accredited university

  • Minimum 2 years of experience with serious mental illness and substance use disorder and related treatment modalities

  • Must live in IN, WA, OK, AK, KS, MD, OH, OR, NV, IL, VT, MA, CT, or NY

  • Proficiency with Microsoft Office Programs, e.g. Word, Excel, PowerPoint, Access

  • Must be able to work Monday-Friday 9AM to 6PM ET

  • Must have a separate room with a locked door that can be used as a home office to ensure you and your patients have absolute and continuous privacy while you work

  • Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M

  • Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Preferred Qualifications

  • 3-5 years' experience working as a licensed social services worker ie. LPC, LMSW, LMHC etc.

  • Experience with behavioral change, health promotion, coaching and wellness

  • Experience working with both children and adults

  • Knowledge of community health and social service agencies and additional community resources

  • Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish

Additional information

  • Must have a separate room with a locked door that can be used as a home office to ensure you and your patients have absolute and continuous privacy while you work

  • Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M

  • Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Scheduled Weekly Hours

40

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