Children's Hospital Boston Intake Coordinator, Ortho/Sports Med in Boston, Massachusetts
72046BRJob Posting Title:Intake Coordinator, Ortho/Sports MedDepartment:Orthopedic Surgery and Research AutoReqId:72046BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:The Intake Coordinator shall be responsible for:
Scheduling: Schedules patients in multiple areas for appointments or procedures for the Cerebral Palsy Center, coordinating with the providers, locations, and families, following departments scheduling guidelines. Responds to patient’s concerns and needs, offering possible appointment options such as location and time. Enters appropriate information in hospital IT systems and coordinates care with interpreter services, when necessary. Has in depth knowledge of at least one area/modality and acts as a resource for that area/modality.
Data verification: Collects, verifies, records and processes patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Enters the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process. Runs reports as needed.
Screening: Screens patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fills out paper and/or electronic screening forms, when needed. Updates screening/scheduling information, when necessary.
Communication: Answers, screens and routes telephone calls in a courteous and respectful manner following departmental guidelines. Records and forwards messages and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority.
Registration: Creates registration and performs check-in for patients in EPIC. Performs responsibilities of the receptionist in the area, assuring that patients are greeted in a timely manner and monitors the activities in the waiting room.
Collaboration/Core Values: Works with others to promote and encourage each person’s contribution on the interdisciplinary team toward achieving optimal patient goals and outcomes. Provides exceptional care, exceptional service.
Other: Performs other duties as needed.
To qualify, you must have:
High School Diploma/ GED
1 year of relevant, work related experience
Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributes to a supportive team environment within and between other departments and organizations.
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Strong attention to details, commitment to excellence and strong planning and organizational skills, using time efficiently and prioritizing and coordinating tasks appropriately.
Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
#CB Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid