Massachusetts Healthcare Jobs

Description We are seeking a Help Desk Analyst II to become a part of our team in Boston, Massachusetts. In this role, you will be tasked with providing onsite support to our key clients across various sectors such as non-profit, financial, marketing, and technology. This position offers a contract to permanent employment opportunity and requires efficiency, a strong in-person presence, and the capability to provide daily support to executive level personnel.

Responsibilities:

• Ensure seamless operation of Windows Server & Active Directory technologies (DNS, FSMO, DHCP)

• Efficiently manage Microsoft solutions M365: OneDrive, OneNote, SharePoint, Team Office | Word, Excel, PowerPoint Admin Center

• Handle Intune/Endpoint Manager operations: Join devices into Azure AD, create, modify, maintain configuration profiles, Conditional Access, Manage applications, Autopilot

• Oversee Azure AD: Manage Users and Groups, Password resets, Authentication methods

• Have a comprehensive understanding of virtualized technologies and a solid understanding of SAN technologies

• Be knowledgeable about Firewall/Router/Switch/WAP (Configuration, maintenance & troubleshooting)

• Troubleshoot in a Linux/Unix environment

• Utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments

• Leverage your experience with project, client, and customer engagement

• Exercise your proficient written, verbal and presentational communication skills to provide excellent customer service and solve analytical problems. Requirements • Proficiency in Android Development, with the ability to troubleshoot and resolve related issues.

• Extensive knowledge of Cisco Technologies and the ability to maintain and manage related systems.

• Familiarity with Citrix Technologies, with the capacity to provide support for this platform.

• Experience using Mac Computers and providing technical assistance for Mac users.

• Proficiency in Microsoft software, particularly Office Suite and Windows operating systems.

• Demonstrated expertise in managing and troubleshooting Active Directory issues.

• Ability to provide technical support for Apple Devices, including iPhones, iPads, and Mac computers.

• In-depth knowledge of Computer Hardware, with the ability to diagnose and fix related issues.

• Experience in Configuration Management, ensuring systems are updated and maintained properly.

• Proven track record in managing Deployments, including planning, scheduling, and executing software installations and upgrades. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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