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Change Healthcare Health Services Nurse (PA License Required) Part Time in Boston, Massachusetts

Overview of Position

The Health Services RN position is in a Managed Services organization (does not reside on Client/Practice site). The RN telephonically assists and guides patients toward self-management and behavior modifications that result in improved patient outcomes. The RN is the primary point of contact, coordinating with schedulers, pharmacists, providers of medical and behavioral health care and social services. Success is measured in terms of improved patient outcomes, prevention of patient adverse events and unnecessary inpatient readmissions, satisfied customers, meeting or exceeding quality measures, producing consistent and high quality work and collaboration with other care team members.

Our ideal candidate is an experienced nurse, able to perform tasks independently and once trained, without significant guidance.

What will be my duties and responsibilities in this job?

Provides Nursing support for health service providers via phone in areas including but not necessarily limited to:

  • Telephonic nurse triage services.

  • Provide education to patients, deploying best practices and standard workflow in their daily activities.

  • Apply their expertise across the various areas of responsibility, understand how their interactions with patients affect customer satisfaction and is able to make recommendations to improve processes.

  • Apply established protocols, criteria and contract guidelines.

  • Coordination of the team approach to management of patient care.

  • Analyze, investigate and resolve individual care quality, coordination of care, service and access issues.

  • Contact patients and providers regarding clinical needs for continuity of care.

    What are the requirements needed for this position?

  • 3+ years of relevant work experience, in related clinical, managed healthcare or healthcare setting

  • Pennsylvania RN License required.

  • Schedule Options: Monday through Friday either 7am - 330pm or 2pm - 10pm EST plus Saturday 8am - 12pm EST on rotation.

    What other skills/experience would be helpful to have?

  • Excellent understanding of health-service related processes relevant to assigned role and responsibilities.

  • Strong analytical and interpersonal skills and ability to interact with senior level clients, and high level of computer literacy.

  • Very good knowledge of healthcare, government and insurance industry trends.

    What are the working conditions and physical requirements of this job?

  • Office Environment - Work from Home Office

  • Solid internet connectivity

    How much should I expect to travel?

  • No Travel Required

    Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information ( .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.