Tufts Medical Center General Service Worker in Boston, Massachusetts

General Service Worker

Department: Facilities

Schedule: Full-Time Regular

Shift: Day shift

Grade: 4

Hours: M-F 8am - 4:30pm

Job Details:

  • Under the supervisor, this position would perform a variety of functions within the General Receiving Services Department (Linen, Mailroom, Loading Dock and Patient Care Equipment). This position plays an important role in the hospital's general service processes to ensure timely, efficient supply and equipment services supporting patient needs and the patient experience. Services may include but not limited to delivery and pick-up of General Service supplies throughout the hospital campus. Also required is the continuous flexibility and back up functions to assist with responding to variations in patient volume and continually maximize efficient delivery and use of resources. RESPONSIBILITIES: Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment. Completes assigned rounds for pick-ups and par levels of medical equipment, linen and mail. Ensures that all areas are clean clear and stocked neatly with their daily supply. Flexible to be cross trained in four areas to ensure smooth patient service and be able to flex when there is a priority need in a service area. Documents all activities in department database to assist in work flow efficiency. Conducts inventory of stocked and stored items that is area specific. Performs other similar and related duties as required or directed. Area Specific Responsibilities: Linen Responsible for ensuring that linen is flowing to patient areas. This includes receiving linen from vendor, distribution and restocking of clean linen via linen carts, picking up soiled/dirty linen carts and emptying linen chutes. Mailroom Receives incoming mail, sorts and distributes; prepares outgoing mail items and may utilize Pitney Bowes mail equipment. Interacts with US postal workers to accept regular and certified mail Loading Dock Receives, distributes packages to areas of need ensuring proper handling. Utilizes Arrival Tracking System to confirm delivery of received items. Patient Care Equipment Repairs, tests, and inspects all identified patient related equipment in the stored area such as beds, wheelchairs, stretchers, addressograph, etc. Handles and distributes medical equipment, supplies/linen, mail and packages to areas of need. Performs routine code cart updates to ensure safety compliance of supply expirations dates. REQUIREMENTS: Possesses and applies the skills and knowledge necessary to provide care to patients, with consideration of aging processes, human development stages and cultural patterns in each step of the care process, including: Knowledge of growth and development Ability to interpret age specific data and respond to care; provides age specific communication Ability to read and write in English; ability to understand both written and verbal instruction, and provide follow through on instructions. Computer and keyboard skills for basic data entry. Knowledge of computer systems and software with an ability to learn and retain new applications. TMS and Arrival training would be provided for each area up to a period of six months. Familiarity with a wide variety of medical equipment and supplies and their intended uses. Communication and interpersonal skills must be sufficient to develop effective relationships and interaction with patients, families, staff and vendors. Ability to use basic hand tools, power tools, box cutters, test equipment, machinery. Interpersonal skills and abilities necessary to maintain accurate inventory to ensure the delivery and repair of equipment is completed. Level of knowledge generally obtained through completion of a high school diploma or equivalent. WORKING CONDITIONS/PHYSICAL DEMANDS: Work is in a hospital setting. Physical ability to stand, walk and bend for the majority of the shift. Physical ability to lift medium weight (60 pounds and push 250 pounds on wheels (40% of the shift). Occasional stress and pressure caused by multiple simultaneous demands. Occasional exposure to infectious disease and sharps. Occasional requests to change work areas to cover another priority area to meet patient needs. Flexibility and availability to work alternate shifts and days to meet patient business needs. Frequent contact with patients, families, visitors, nurses and other department staff. Using protective attire when working with soiled linen and potentially unclean patient equipment hazardous materials. May require certification for hydraulic lift carts.