Massachusetts Healthcare Jobs

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary: The Fibroscan Technician provides direct patient care by performing fibroscans. The technician will prepare reports for physician signature and billing. The technician will travel with the portable fibroscan to other BIDMC locations; transportation will be provided by the Department. In addition, they perform various administrative responsibilities for the department, including scheduling/confirming fibroscan appointments, answering phones, scheduling Liver Center outpatient appointments and capturing prior authorizations. Incumbents will be Certified by the Manufacturer of the Fibroscan.

This position has a significant impact on the first impression patients and visitors experience when calling or arriving into the outpatient units. Incumbents will provide a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful.

Job Description:

Essential Responsibilities:

1. Performs fibroscans in Boston location as well as our off site locations (transportation will be provided by the department).

2. Schedules/confirms all fibroscans in all locations in order to organize and maintain excel spreadsheet used for statistical purposes.

3. Captures referral and prior authorizations for fibroscans.

4. Works independently when traveling to off-site locations.

5. Interacts professionally with both patients and Physicians in all locations.

Required Qualifications:

1. High School diploma or GED required. Associate's degree preferred.

2. 0-1 years related work experience required.

3. Certification in Fibroscanning by Manufacturer of equipment to be obtained within 6 months of employment.

4. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Competencies:

1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

7. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 .

Physical Nature of the Job:

Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled