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Pine Street Inn Clinical Supervisor , MON-FRI, 8AM-4:30PM in Boston, Massachusetts

Clinical Supervisor , MON-FRI, 8AM-4:30PM

Department: OPHP - MATCH

Office: Albany Street

Location: Boston, MA

Position Type: Clinicians

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time


SCHEDULE: 40 hours, Monday - Friday, 8:00 a.m. - 4:30 p.m., with flexibility as needed


The Clinical Supervisor is responsible for the team building and clinical aspects of triage, intake, assessment, crisis intervention, case assignment, documentation, support and interventions including group programing provided by assigned clinicians and case managers of the DMH MATCH Program. The Clinical Supervisor will build and inspire a team which works in partnership with the psychiatric services clinicians, housing navigators and housing programs of the Inn and in the community to ensure continuity of care and integrated services which develop a pathway toward housing for all guests within a framework of trauma-informed care. The Clinical Supervisor will develop collaborative relationships with community providers to ensure appropriate discharges from medical, psychiatric, detoxification, tertiary care facilities and the criminal justice system. The incumbent will provide on-call clinical support to the direct care staff of PSI.

While upholding the mission of respect and care to the Inn-s guests, the Clinical Supervisor ensures that programs are succeeding in transitioning long-term homeless individuals into permanent housing and reducing lengths of shelter stays for homeless individuals through diversion, rapid rehousing and other evidence-based strategies.

Working with the Shelter Director and other supervisors, the Clinical Supervisor is responsible for implementing and maintaining all approved Pine Street Inn regulatory, personnel, facilities, program, operations, financial and security policies, protocols and procedures.

The Clinical Supervisor is responsible for managing and assessing the performance of direct reports toward achieving annual strategic goals.


  • Master-s Degree & LICSW or LMHC

  • Training in addictions, co-occurring disorders and serious mental illness

  • Training in trauma-informed care, harm reduction and motivational interviewing

  • Training in case management

  • Training and successful application of crisis prevention and Intervention

  • Minimum of two (2) years of supervisory experience

  • Knowledge of clinical assessment, triage and intake services

  • Knowledge of individual and group treatment

  • Experience with team work

  • Experience in developing individual care plans/treatment plans

  • Experience in crisis intervention

  • Organization skills

  • Knowledge of trauma, addictions, co-occurring disorders, mental illness and homelessness


  • Ability to sit for long periods of time

  • Ability to access different building locations

  • Ability to stoop, bend, and stretch

  • Ability to safely lift guests as needed

  • Use of a computer for email, word processing and spreadsheets; and other office equipment (fax, copier etc.) as needed


  • Superior organizational, written and verbal communications skills and demonstrated project management experience

  • Superior interpersonal skills

  • Demonstrated commitment to Pine Street Inn-s mission, vision and values

  • Demonstrated positive, solution focused approach to change

  • Excellent computer skills including Word, Excel, Outlook and ETO

  • Ability to work effectively under pressure, takes initiative, and is both self-directed and capable with taking direction well

  • Willingness to work some evenings and early mornings, as needed

  • Works proactively to keep up with program innovations and new administrative technologies

  • Demonstrated ability to successfully work in a goal-oriented, team environment

  • Ability to respond quickly, confidently and calmly in emergency situations

  • Enthusiasm, positive attitude, sense of humor and can do attitude


  • Training in ETO, homeless services and housing resources in Boston

  • Training and successful application of Trauma- Informed Care practices

  • Training and successful application of Motivational Interviewing

  • Knowledge of evidenced-based clinical programs

Experience with change management


Supervisory Leadership:

  • Working with the Outreach & DMH MATCH Team Director, and Shelter Directors, engaging staff in evolving shelter operations in accordance with the agency-s strategic plan.

  • Implement approved annual program goals and plans that focus staff and other resources towards transitioning long term homeless individuals into permanent housing and reducing lengths of shelter stays for homeless individuals through diversion, rapid rehousing and other evidence-based strategies.

  • Lead staff in consistently delivering services that emphasize dignity, respect and fairness in all interactions with the Inn-s guests.

  • Facilitate cooperative relationships with all departments and external collaborators contributing to the services provided to homeless individuals including: program administration; outreach, other shelters; mental health services; health care clinics; security; permanent housing programs; finance; human resources; development, external affairs and volunteer departments; workforce development; facilities, clothing and food services; housing organizations; women-s organizations; and city, state, and federal health, homeless, and law enforcement agencies.

  • Support leadership in program development initiatives.


  • Working with the agency and Inn-s leadership, implement and maintain all approved Pine Street Inn regulatory, personnel, facilities, program, operations, financial policies, protocols and procedures.

  • Working with Pine Street Inn-s Human Resources Department, hire employees through the appropriate Inn policies and procedures. Insure that all human resource policies and procedures - including required orientation, training, time sheets, benefits enrollments, etc. are appropriately communicated, followed, documented and evaluated for all direct reports.

  • Implement and evaluate annual performance of all assigned shelter staff including specific objectives connected to the agency-s overall strategic and annual plans, achievement of guest service plans and data management.

  • Process payroll and scheduling, maintaining records for both.

  • Provide consistent weekly supervision of direct reports, delegating appropriate work as needed.

  • Supervise shift programs and procedures to insure their success, including holiday planning, fire drills, meals, clothing distribution, supplies/storage, guest search and security desk, guest mail, and coat room services.

  • Participate in shelter and Inn meetings of supervisors and staff to ensure that information is shared, progress against goals is articulated, and ongoing activities and efforts are consistent and coordinated. Provide frequent opportunities for staff to share their ideas and input.


  • Working with Pine Street-s Department of Program Evaluation, ensure that both self and shelter staff are properly trained and implementing HMIS data collection procedures. Ensure accuracy and completeness of the data collected and entered. Submit reports and respond to special information requests promptly and as needed.

  • Ensure that all shift work is in compliance with agency policies, procedures contracts and grants supporting that the work of the shelter.

Safety and Security:

  • Working with the Outreach & DMH MATCH Director, Shelter Directors and Pine Street Inn-s Director of Security, ensuring comprehensive and consistent implementation by self and staff of safety and security training, policies, procedures and monitoring as determined by Pine Street Inn to enhance the safety of staff and guests and the neighborhood, with particular attention to searches, implementation of Crisis Prevention and Intervention training and safety plans, protocols and procedures.

  • Working with Pine Street Inn-s Operations Department and the Inn-s Health and Safety Committee, ensure that self and staff implements required safety/ hazard policies and procedures.

  • Participate in on-call rotation to facilitate clinically appropriate interventions during psychiatric crises.

Other Duties:

  • Participate in training, work groups and meetings as directed by the Director of DMH MATCH Services, Shelter Directors, Senior Director, Chief Program Officer and President and Executive Director.

  • Communicate and support management decisions and the Inn-s initiatives, policies and procedures.

  • Performs other related duties as assigned by the Outreach & DMH MATCH Director, Shelter Directors, Senior Director, Chief Program Officer or President and Executive Director.

    PAY:$70,000 - $75,00 PER YEAR DOE