Dana-Farber Cancer Institute Clinical Pathways Operations Manager in Boston, Massachusetts

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

The Quality & Patient Safety Department directs and supports Dana-Farber Cancer Institute’s mission of high-quality, high-value, safe, patient-centered oncology care. Under the Department of Quality & Patient Safety the Clinical Quality Improvement Department is responsible for the development, support, and implementation of internal and system-wide clinical decision support pathways program.

Reporting directly to the Director of Pathways Operations and Clinical Quality Improvement, the position of Pathways Operations Manager (POM) is responsible for the daily and strategic operations for the department, including fiscal, personnel, and administrative oversight.

The POM will be responsible for managing and leading the oversight and implementation of the Dana-Farber Pathways program. The Pathways program aims to foster innovation and lead change in our current cancer care delivery model through new ways to provide care of patients that include clinical decision support, innovation, improved care coordination, team engagement, follow-up and communication among all different players and tying new payment methodologies to align incentives.

Management of the Pathways program involves creating interventions and designing models for effective improvement of clinical outcomes for strategic change initiatives, contributing to building sustainable infrastructures, processes and systems that increase efficiencies and effectiveness. This position requires being familiar with clinical care models, population management, treatment of oncology diagnoses, institutional structure, strategy planning and implementation, data analytics, IT infrastructure and development, and leveraging big data sources (clinical and administrative) to manage the oncology population.

  1. Department Operations
  • Manage and mentor Pathways program staff

  • Manage and oversee the day to day operations of the Pathways program. This includes the internal DFCI programmatic development and implementation.

  • Partner with the Medical Director of Pathways to oversee, manage and implement all matters related to the successful operational management of the Dana-Farber Pathways program

  • Serve as the primary contact between Pathways development vendor and the program

  • Serve as the operational contact for the Department to internal and external customers

  • Identify and establish programmatic policies, protocols, and procedures

  • Lead and facilitate department meetings, including preparation (agenda setting, coordination of presenters, preparation of materials) and oversee action items

  • Manage programmatic space assignment

  1. Financial Management
  • Manage operating and budgets for program. This includes physician incentive packages, revenue streams intake as well as programmatic oversight

  • Develop and monitor the budgets for the Department, and prepare reports as requested by the department leadership

  • Oversee the preparation of and sign off on purchase orders

  1. Human Resources Management
  • Serve as administrator in PeopleSoft to enter and approve personnel transactions, including time management, as needed

  • Ensure all aspects of personnel management are aligned with Institute policy

  • Direct orientation of new employees, including identification of appropriate introductory meetings and shadowing opportunities

  • Ensure timely completion of annual performance evaluations for staff

  • Provide training and coaching to direct reports for staff development

  • Coaching – helping individuals and teams learn to work more effectively in pursuit of professional and personal goals.

  1. Management of Dana-Farber Pathways Program
  • Serve as business owner of major program projects, including but not limited to pay-for-performance projects, as requested by Department leadership

  • Work with senior leaders to develop initiatives and provide management to ensure success

  • Manage learning retreats with senior leaders, clinicians, and Faculty from external institutions

  • Staff internal and inter-institutional committees and workgroups, including participating in the strategic direction of the committee; preparing agendas, minutes, and action items; and project management and reports as necessary.

  1. Other Responsibilities
  • Represent QPS on interdepartmental committees and interface with clinical, administrative and senior leaders as appropriate

  • Serve as facilitator for other teams’ sessions focused on gathering information and improving processes

Knowledge, Skills and Abilities Required

  • Exceptional organizational skills, with the demonstrated ability to drive multiple concurrent projects to completion in a complex, deadline-driven environment

  • Requires ability to work effectively with executive, physician, nursing, administrative and ancillary staff

  • Relationship building and collaboration with employees and managers.

  • Ability to inspire, engage, and influence others; ability to establish credibility with senior leaders and managers.

  • Strong understanding of structures and dynamics within matrixed institutions, as well as multi-institutional relationships and complexities

  • Operate with a high degree of confidentiality

  • Demonstrated diplomacy

  • Strong project management skills required

  • High degree of flexibility and adaptability in order to manage change

  • Ability to solve problems independently, and use independent judgment in making decisions as appropriate

  • Ability to prioritize and manage multiple competing priorities

  • Ability to work within a team setting and foster collaboration

  • Demonstrated experience in strategic planning and quality improvement

  • Excellent customer service skills

  • Excellent written, verbal and visual skills

  • Strong and effective time management

  • Strong command of Microsoft Office, Visio, Confluence and other Institutional programs; act as super-user for most applications

  • Understanding of data and analytics required

  • Knowledge of informatics and system integration preferred

  • Self-starter and ability to work independently

  • Strong results orientation, teamwork, communication, and interpersonal skills

  • Master’s Degree in business or health care administration or a related discipline required

  • 5-7 years of related experience in healthcare administration (financing, strategic planning) &/or health policy research preferred

  • Demonstrated ability to manage multiple priorities and responsibilities

  • Working knowledge of project management philosophies

  • Training in process improvement (e.g. Lean) and/or change management preferred

  • Excellent communication and facilitation skills

  • Effective implementation strategy

  • Organizational structure and politics

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

Job ID: 2018-11996

Grade: 23

External Company URL: www.dana-farber.org