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Beth Israel Lahey Health Chinese Patient Navigator to work with Oncology patients in Boston, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Job Summary: As a member of the Social Work team provide cultural patient navigation for Chinese speaking patients that are receiving cancer treatment in a busy academic medical center. Guide patients and their families through their cancer journey. Also provide resource support to all cancer patients.

Must be fluent in Mandarin and or Cantonese.

Hybrid work a possibility after the initial three months.

Job Description:

Essential Responsibilities:

  1. Determines, either independently and/or in conjunction with clinicians, the resources that would optimally meet patients' and families' needs. Uses knowledge of local and state resources to develop a multifaceted service plan to meet patients' complex needs. Makes independent decisions about what services to recommend to a patient/family.

  2. Maintains a caseload with multiple patient contacts per day, including phone calls, paperwork and face-to-face contacts. Functions as the primary health care contact for a psychosocially complex patients when needed. Provides timely and appropriate documentation in patients' medical records (paper and electronic).

  3. Advocates on patients' behalf in written and verbal communication. Assists patients and families with such tasks as accessing entitlement programs. Provides appropriate medical information as requested by extended care facilities, Department of Transitional Assistance, etc.

  4. Conducts staff and community based training on resources. Provides updates to staff of procedural requirements and changes required by state and local agencies.

  5. Documents and advises supervisor and clinical staff of obstacles to obtaining services that require social action. Develops liaisons with community and governmental agencies to facilitate negotiation of complex systems. Visits agencies when indicated to broaden knowledge and relationships.

Required Qualifications:

  1. High School diploma or GED required. Bachelor's degree preferred in Social Work or Human Services

  2. License preferred: Licensed Social Worker

  3. 1-3 years related work experience required.

  4. 2 years of related work experience without a related Bachelor's degree

  5. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.


  1. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

  2. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  3. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

  4. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

  5. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled