Job Information
Joslin Diabetes Center Centralized Appointment Scheduler (Clinic) in Boston, Massachusetts
The Centralized Appointment Scheduler (Clinic) is responsible for functions associated with initial patient access to clinic.
S/he will collect demographic information for new and established patients and load into automated registration/scheduling system. Gather medical information utilizing intake format for electronic medical record. Provide estimates to Self-pay patients regarding cost of services. Forward charity care applications to patients.
Must be knowledgeable about referral requirements. Requires ability to multi-task, exceptional flexibility to adjust to fluctuating call volumes, professionalism and the highest standards of customer service to interact with patients and all levels of staff within the Clinic.
Schedule for this role will be 8:30am-5:00pm (Monday-Friday)
Completes registration using automated scheduling system
Utilize automated scheduling system for many types of appointments
Completes intake form using the electronic medical record system
Advise patient of possible financial obligation and insurance requirements
Provide general information about the clinic and its services
Retrieves calls from cancellation, PCP and new patient confirmation line
Completes confirmation calls
Enters incoming managed care referral
Other duties as assigned by Supervisor
Accredited business school or certificate program
Minimum of 2 year’s experience in a medical office setting
Knowledge of personal computer and automated registration/scheduling systems
Knowledge of managed care and insurance requirements
Demonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systems
Strong ability to multi-task while also maintaining professional demeanor
Demonstrated skills include exceptional customer service, team building and problem solving
Requisition Number (add R/N and FY after populates): R3370-21
External Company Name: Joslin Diabetes
External Company URL: http://www.joslin.harvard.edu/
Street: One Joslin Place