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Children's Hospital Boston Care Management Coordinator in Boston, Massachusetts

64692BRJob Posting Title:Care Management CoordinatorDepartment:Patient Services-Patient Care OperationsAutoReqId:64692BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:This Care Management Coordinator will be responsible for:

  • Coordinating the patient referrals process for care management including, but not limited to, skilled and private duty nursing, infusion and enteral therapy services, durable medical equipment, and transportation throughout the care continuum

  • Collaborating and delivering clear, effective communication with multidisciplinary team members to coordinate the care management activities within the assigned inpatient unit/team

  • Working with insurances to obtain prior authorization approvals. Planning and Prioritizing clinical scheduling and follow-up on all referral requests according to approvals

  • Serving as a liaison with the relevant clinical groups ensuring regular and fluid communication and developing connectivity between these areas throughout the care continuum. Coordinating with case management teams to ensure confirmation of timely delivery of medications, equipment, and supplies to patients

  • Assisting patients and families with inquiries, provide resources, educational literature, and direct to community partners

  • Supporting continuous process improvement by identifying alternatives to existing processes and participating in pilot programs as assigned

  • Supporting department in the implementation of initiatives through the participation of special projects as needed

To qualify, you must have:

  • A high school diploma / GED required. Associate‚Äôs degree preferred

  • Two years of relevant administrative experience in a healthcare setting

  • Intermediate skills in MS Office Excel, Outlook, and Word

  • The ability to deliver clear, effective communication via telephone, in written form, e-mail, or in person. Takes responsibility for understanding others, dealing effectively with conflicting views or issues, and mediating fair solutions

  • The ability to ensure information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled

  • The ability to work with and help others to accomplish objectives

This role has full time hours M-F. Position is temporary, funding will end on 12/31/22.Office/Site Location:BostonRegular, Temporary, Per Diem:Temporary