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Securitas Security Services USA, Inc. Boston Children's Hospital (Waltham Campus) $23.05/hr in Boston, Massachusetts

Securitas Security Services USA Inc.

Job Title: Public Safety Officer

Location: Waltham Campus (9 Hope Ave)

Shift: Hiring for 4pm-12am & 12am-8am shifts

Starting Rate: $21.00/hour

*COVID Vaccination Required*

Job Summary

Securitas Security Services Inc. is currently seeking to hire Behavioral Health Safety Officers to work at Boston Children's Hospital's Waltham location . Qualified candidates must have flexibility with one weekend day and holiday shifts.

At Boston Children's Hospital we wear many hats. Public Safety responds to door alarms, patient escorts, patient restraints, high-risk patient watches; act as a liaison with many local and state law enforcement agencies and much more!

Due to the nature of the service we provide and the fact that individuals encountered in a hospital setting are not always there under the best of circumstances, candidates must be able to navigate situations with discretion, sensitivity and confidentiality. Officers are also expected to be \"Professionally Sociable\" while on tour. Professional interaction with staff, patients, and visitors while in common areas is a must!

Boston Children's Hospital is a large facility. The hospital is a 24x7/365 day per year operation. Officers are expected to report for duty as scheduled regardless of weather conditions. There is a very strict attendance policy in place.

ALL employees must adhere to Boston Children's Hospital culture of "Exceptional Care, Exceptional Service".

Responsibilities and Duties

  • Interact with both mentally sound and mentally diminished patients

  • Physically restrain as well as mechanically restrain patients; wrist and ankle straps

  • We go hands on with patients that can be verbally/physically aggressive in nature (bite, spit, punch, kick, etc.)

  • Conduct patient watches which may require sitting in one place for up to 8 hours while remaining attentive to the patient

  • Prevent patient from self-harm and / or leaving the room

  • De-escalate patients or guests when they become agitated/disruptive

  • Assist Hospital staff with searching patients for dangerous weapons/objects

  • Officers should expect to write up to 300 reports per year if not more

  • Manage main desk and lobby area while displaying exceptional phone etiquette and transferring phone lines to different departments/in-patient floors

  • Conducting access control and interacting face-to-face with 250+ visitors per day

  • Provide directions to guests

  • Officers are responsible for listening to their radio's and responding to alarms that happen within their patrol zone

  • Alarms must be responded to with a strong sense of urgency (Panic Alarms, Door Alarms, etc.)

  • Cell phones or any other electronic devices are not authorized to be carried on your person while on duty, lockers are provided and Emergency contact procedures are in place.

Qualification and Skills

  • Knowledge of or ability to learn security operations and procedures.

  • Ability to be an effective team member.

  • Ability to maintain professional composure when dealing with unusual circumstances.

  • Courteous telephone manner.

  • Ability to write routine correspondence, including logs and reports.

  • Good organizational skills.

  • Ability to provide high quality customer service.

  • Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.


  • Health / Dental / Vision Insurance

  • Weekly pay

  • Direct Deposit

  • 401K Retirement

  • Paid Time Off (PTO)

  • Free Uniforms

  • Paid training

  • Advancement Opportunities



About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.


Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.


Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.


As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.