Tufts Medical Center Bariatric Coordinator in Boston, Massachusetts

Bariatric Coordinator

Department: Weight + Wellness Center

Schedule: Full-Time Regular

Shift: Day shift

Grade: 11

Hours: M-F 8-430

Job Details:

  • 1-2 years experience is required

  • Bilingual candidates are encouraged to apply

  • Customer service skills are required

  • The primary role of the Bariatric Patient Advocate is to acquire patients into the metabolic/bariatric program at Tufts Medical Center. The Patient Advocate is the first point of contact to a potential patient, effectively describes program services, and designates patients to surgeons utilizing the referral algorithm. Customer service and patient satisfaction is of the utmost importance in this position. RESPONSIBILITIESExplains program services and options to patients clearly and effectively; assists patients in selecting the program that is appropriate for them and meets their needsProvides a favorable first impression to potential patients; maintains a high degree of patient satisfaction; focuses on delivering excellent customer serviceActs as a contact person for all non-clinical patient questions and concernsManages the assignment of patients without a surgeon preferenceUtilizes surgeon referral algorithm and communication process to designate surgeons to patients; tracks/reports referrals; identifies opportunities to improve algorithmReports pipeline status to Program Manager and surgeons on a monthly basisAttends all program seminars and is able to present program requirements to audienceBuilds rapport/relationship with referring physicians offices and is the communication link between the bariatric program and the referring office.REQUIREMENTS:Associates Degree required, Bachelor's Degree preferredOne to three years experience working in a busy ambulatory care setting, bariatrics preferred.Interpersonal skills to effectively and accurately communicate with patients, surgeons and medical office staffOrganizational skills to accurately keep track of patient statusTime management and multi-tasking capability to monitor numerous patients simultaneously and from multiple surgeons' practices