Massachusetts Healthcare Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Business Analyst will be part of the Merchant Services U.S. Quality & Oversight team. MS –U.S. Quality & Oversight engages across all client-facing organizations within MS - U.S., including Client Management, Partner Management, Merchant Acquisition and Marketing. This is a newly created team in the business, designed to play a pivotal role in shaping our strong risk management culture and to define our strategy and compliance efforts for the U.S. This position will deliver business analytics support as we monitor and assess robust processes and procedures and lead the design and implementation of initiatives to ensure the business is effectively managed in accordance with risk appetite, as well as mitigate new risks as they arise, in accordance with the company’s risk framework and policy.

The role will provide an opportunity for the Business Analyst to learn the Global Merchant & Network Services business, gain experience working as part of a global organization, drive and lead key projects, as well as gain deep industry insight into some of the most strategic segments of the merchant business and how they are appropriately driving quality and consistency while controlling operational risk. Through project management, process review and uplifts, and more the Business Analyst will collaborate across the business unit in support of Quality & Oversights goals, ensuring the business is effectively positioned to identify, remediate, and reduce risk.

Responsibilities:

• Research, analyze and prepare data and insights for analysis and Quality & Oversight strategy development.

• Analyze business data and generate insights relating to operational risk issues and events, key performance indicators, customer relationship management systems, etc.

• Lead and/or participate on projects in support of compliance and regulatory requirements

• Create reporting (regular and ad hoc) and recaps to be shared with leadership

• Play an active role, contributing ideas and recommendations to help drive process improvements

• Share and leverage best practices across the team, broader Quality & Oversight functions and more

Qualifications:

• Proven decision making and problem-solving capabilities.

• Strong analytical and strategic thinker; able to be agile and move projects forward to drive results

• Excellent organization and project management skills.

• Strong verbal and written communication skills.

• Ability to manage multiple projects at various stages simultaneously and with agility.

• Demonstrated collaboration skills, able to drive results working across multiple partners at various levels throughout the organization.

• Ability to work cohesively with senior leaders and peers

• Proven ability to learn business systems, including reporting and CRM tools.

• Advanced PowerPoint, Excel, Salesforce skills. Visio, Archer, Power BI, Power Apps, Project and/or Planner recommended

• 2 years of similar work experience.

• Bachelor's Degree preferred

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Operations

Primary Location: United States

Schedule Full-time

Req ID: 25004447