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Children's Hospital Boston Ambulatory Clinic Supervisor II in Boston, Massachusetts

63761BRJob Posting Title:Ambulatory Clinic Supervisor IIDepartment:Medicine-Emergency MedicineAutoReqId:63761BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Hospital OperationsJob Posting Description:The Ambulatory Clinic Supervisor II will be responsible for:

  • Leading a team in busy 24/7 Emergency Department.

  • Selecting, training, supervising and evaluating unit's non‑clinical support staff. Developing and implementing work schedules; delegating assignments to meet unit operations and coverage requirements. Conducting annual performance appraisals, monitoring/evaluating employee job performance, providing guidance and feedback and initiating disciplinary and other personnel actions.

  • Overseeing safety and maintenance of unit's physical environment. Arranging and overseeing quarterly inspection by Hospital Engineering, Safety and Environmental services and following up on recommendations. Monitoring condition of physical environment and recommending, arranging and overseeing provision of needed services and improvements.

  • Developing and monitoring unit's supply expense and capital budgets in collaboration with Director. Analyzing trends and patterns and preparing cost projections. Developing proposals to improve cost‑effectiveness in utilization of supplies, equipment and personnel. Researching and recommending purchase of capital equipment. Monitoring budgets and payroll, resolving variances, preparing reports and maintaining related records and documentation.

  • Evaluating Program’s space needs.

  • Purchasing daily medical and office supply needs through established Hospital protocols to ensure efficient patient care. Monitoring supply inventory/budgeting and identifying and communicating trends and patterns to support cost containment.

  • Ensuring patient satisfaction by providing positive and effective customer service. Monitoring and assessing management and operations for patient satisfaction. Recommending and implementing improvements to service.

  • Providing non-clinical orientation programs for unit staff. Ensuring all Program personnel are trained in Hospital policies and procedures, as well as in the Hospital's information systems, including follow‑up training and consultations.

To qualify, you must have:

  • Knowledge of theories, principles, and concepts typically acquired through completion of a Bachelor's degree in business or a closely related field and two to three years of previous experience.

  • Strong supervisory experience.

  • The analytical skills to collect information from diverse sources, apply professional principles in performing various analyses, and summarize the information and data in order to solve problems OR design relatively complex systems and programs that cross department/divisional lines.

  • Communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions.

On-site position and will require some overnights as well as weekend shifts in addition to day shifts.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular