Beth Israel Lahey Health Ambulatory Care Co-op in Boston, Massachusetts
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Day (United States of America)
Rotates throughout Ambulatory Care outpatient clinics, providing quality patient care. Most rotations are at least 60 days. Provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Enrolled in Northeastern University's Co-Op program and seeking additional hands-on experience in a variety of Ambulatory care settings.
Serves as a primary point of contact for patients and visitors in an outpatient unit. (essential)
Provides excellent customer service through clear communication. (essential)
Performs a wide variety of medical assisting activities during patient visits in an outpatient clinical setting. (essential)
Interacts with diverse populations including patients, medical staff practitioners, and medical center personnel. (essential)
Supports special projects as needed. (essential)
High School diploma or GED required.
0-1 years related work experience required.
Enrolled in Northeastern University's Co-Op program.
Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 - over.
Work needs to occur at an average pace with intermittent breaks. Requires an average amount of attention to maintain quality of work.
Work is fairly routine from day to day. Employee follows a set pattern with any changes being communicated by supervisor.
Potential exposure to adverse environmental conditions
Daily: Protective equipment required(Respirator,earplugs,mask,gloves,eyewear etc), Potential exposure to infectious diseases and/or airborne pathogens, Potential exposure to infectious diseases and/or bloodborne pathogens.
Health Care Status: HCW1: Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes). Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech.- Health Care Worker Status may vary by department
Close work (paperwork, visual examination), Color vision/perception, Visual clarity > 20 feet, Visual clarity <3 feet, Hot/Cold, Sharp/Dull, Smell, Conversation, Monitoring Equipment, Telephone, Background Noise.
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
This job requires frequent sitting, walking, standing, bending neck, bending waist, twisting neck, twisting waist, maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Keyboard use, Reaching-above shoulder height, Reaching-below shoulder height.There may be occasional maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), Lifting and carrying items weighing up to 10 lbs, Lifting and carrying items weighing up to 25 lbs, Pushing items weighing up to 10 lbs, Pushing items weighing up to 25 lbs.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.
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Equal Opportunity Employer/Veterans/Disabled
Beth Israel Lahey Health
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