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State of Massachusetts Administrative Services Coord - Goldfarb Primary Care Clinic in Boston, Massachusetts

The Lemuel Shattuck Hospital under the Massachusetts Department of Public Health is seeking an experienced and dedicated* Administrative Services Coordinator for the Goldfarb Primary Care Clinicat the campus in Jamaica Plain. The Administrative Services Coordinator is responsible for coordinating all aspects of a patient originating from the Goldfarb Primary Care Clinic (GPCC). This includes, but is not limited to, service referrals, prescription renewals, pre-authorizations and post-visit outreach. The Administrative Services Coordinator also serves as back-up to the Telemedicine Coordinator. *_Please note:_ * The shift hours for this position are from 8:00 a.m. to 4:00 p.m. (37.5 hours per week). Days off are Saturday and Sunday. *_Duties and Responsibilities (these duties are a general summary and not all inclusive)_: * Engages patients by telephone to discuss referral requests and appointment needs as necessary. Schedules GPCC and related ACC referral appointments in Meditech while connected with client. * Schedules imaging appointments for clients as needed; communicates appointment details to patients. * Retrieves lab, imaging and specialty clinic referral results for clinician review prior to patient’s follow-up visit. * Performs client outreach post-appointment to confirm appointments, provide education and solicit feedback regarding GPCC performance. Obtains documentation/information regarding services received at outside facilities in prior to GPCC follow-up appointment. * Provides clerical support to GPCC. Assists clinical staff in revising ACC Summary Sheet. Creates new ACC Summary Sheet on patient’s first visit. Provides copy of ACC Summary Sheet to client at visit’s conclusion. * Performs duties associated with GPCC billing, reconciles discrepancies with Patient Accounts. * Attends and regularly participates in team/departmental meetings. * Provides coverage for Telemedicine Clinic Coordinator. * Performs other duties as assigned. _Required Qualifications:_ * Exceptional customer service * Strong communication and intrapersonal skills * Proficient with Microsoft Office programs * Ability to meet deadlines in a high-pressure environment * Ability to work both independently and as part of a team _Preferred Qualifications:_ * Familiarity with electronic medical record documentation * Meditech Experience * Proficient with Microsoft Outlook, Word, Excel and PowerPoint * Bilingual skills _About the Lemuel Shattuck Hospital:_ Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital’s services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity. Located in the heart of Boston’s Jamaica Plain neighborhood, the Shattuck Hospital includes 260 inpatient beds including 115 Psychiatric beds and 28 Correctional Health beds. In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction inmates and community patients. The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients. In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness. *Total Compensation:* As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it is more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including: * 75% state paid medical insurance premium * Reasonable Dental and Vision Plans * Flexible Spending Account and Dependent Care Assistance programs * Low cost basic and optional life insurance * Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan * 12 paid holidays per year and competitive Sick, Vacation and Personal Time * Tuition Benefit for employee and spouse at state colleges and universities * Long-Term Disability and Extended Illness program participation options * Incentive-based Wellness Programs * Professional Development and Continuing Education opportunities * Qualified Employer for Public Service Student Loan Forgiveness Program *Pre-Hire Process:* A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questionsregarding this requisition, please contact Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2 First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time or equivalent part-time experience in one or multiple areas of the following, as required by the assignment: office management or administration, finance, accounting, purchasing, or human resources or (B) any equivalent combination of the required experience and the substitutions below. Incumbents may be required to possess a current and valid motor vehicle driver’s license at a class level specific to assignment. Substitutions: I. An Associate’s degree with a major in public or business administration, human resources, accounting, business management or other related degree may be substituted for one (1) year of the required experience. II. A Bachelor’s degree or higher in with a major in public or business administration, human resources, accounting, business management or other related degree may be substituted for two years of the required experience. Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. *Job: Administrative Services *Organization: Department of Public Health *Title: *Administrative Services Coord - Goldfarb Primary Care Clinic Location: Massachusetts-Boston-170 Morton Street Requisition ID: 220006KJ

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