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Boston University ADMINISTRATIVE COORDINATOR, CLINIC, Sargent College, Physical Therapy/Ath Training in BOSTON, Massachusetts

Boston University's College of Health and Rehabilitation Sciences: Sargent College is one of the country's leading schools of health and rehabilitation sciences. Home to more than 1,600 undergraduate and 450 graduate students, Sargent College combines outstanding faculty and cutting-edge research to provide superb education and clinical experiences. The college has more than 25 on-campus research facilities, clinical centers, and labs. It offers top-ranked degree programs in occupational therapy, physical therapy, speech, language and hearing sciences, health science, human physiology, behavior and health, and nutrition.

The Clinic Administrative Coordinator will provide administrative support for three of the clinical centers within Sargent College: Sargent Choice Nutrition Center, the Center for Neurorehabilitation and the Aphasia Resource Center. The Administrative Clinic Coordinator supports the clinical, educational and research programs of the Centers. The coordinator provides patient care support for clinical programs including greeting patients, managing phones, scheduling appointments/programming, payments, insurance matters, patient intake and ensuring HIPAA compliance. Will also provide budgetary, administrative and research support to each center as needed. The position will sustain and support a culture of integrity and operational excellence which celebrates diversity of individuals and ideas and which values accountability, collaboration, equity, belonging and inclusion, growth and adaptability, communication, and innovation. Sargent College believes the cultural and social diversity of our faculty, staff, and students is vitally important to our academic mission of excellence. We welcome candidates who support our commitment to ensuring BU is an inclusive, equitable, and diverse place where everyone can thrive.

  • Patient care support for clinical programs; answer phones, schedule and confirm appointments/programming, liaise with BUPTC for billing/insurance/regulatory changes, create charts, fax documentation, verify insurance information/process insurance claims/ follow-up on payer denials and consult with patients, coordinate referrals with medical offices, provider credentialing, greet patients and manage parking reservations for clinic patients; liaise with Director of Operations, facilities, and maintenance team to maintain work environment in centers/offices; implement HIPAA procedures/ensure adherence. (45%)

  • General office duties: order supplies and equipment, make copies, print documents; maintain online clinical schedule for all activities; manage website for each center; room reservations, event planning including registration/media/food/room reservations; post public information to SAR community, answer questions, provide directions and general resource to students, faculty and staff from 6th floor front desk. (15%)

  • Budgetary Responsibilities; monthly reconciliation for three center budgets, credit cards and support of provider expense reports, donation collection, process invoices/requisitions/cash credit vouchers/disbursement forms. (15%)

  • Hire, train and supervise student employees. (20%)

  • Research support; database entry, photocopying, subject reminder phones calls and scheduling, parking reservations. (5%)

Required Skills

Bachelor's degree preferred and one to three years of experience, preferably in a medical office. Must be able to multi-task and prioritize. Requires attention to detail, ability to navigate a variety of EMR systems, as well as excellent customer service skills. Ability to successfully communicate in a sensitive manner with a variety of individuals including patients, faculty and staff is required.

To learn more about the many benefits the university provides, including generous paid time off, health coverage, retirement contributions, and tuition remission, and apply to join our flexible, supportive team, please visit the BU human resources website.

Please note all newly hired staff and faculty will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement ( within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption ( instructions ( ). For further information on the University’s response to COVID-19, please visit the COVID-19 Resources ( site.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

CURRENT BOSTON UNIVERSITY EMPLOYEES Represented by L2324 click  here (  to apply for this position. All other applicants (both internal and external), please use the {Apply} section on this page.

Required Experience