Beth Israel Lahey Health Administrative Clinical Supervisor (ACS) 36 hours, Rotating in Boston, Massachusetts
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Rotating (United States of America)
Job Summary: The Administrative Clinical Supervisor (ACS) is the on-site senior administrative/clinical person for the Medical Center during non-business hours. The ACS works in collaboration with staff, departmental leaders, and the Administrator on Call (AOC) to respond to administrative issues and ensure implementation of policies and procedures.
Facilitates patient throughput by assessing and addressing local unit needs and the allocation of resources including staff and materials. Leads response to Code Help policy in collaboration with Admission Facilitator, Patient Access Services, and Emergency Department. In absence of Admission Facilitator, directs bed utilization.
Provides clinical consultation, support, education and mentoring to clinical staff. Assists with the communication and interpretation of changes in clinical practice, including the implementation of policies, procedures and practice guidelines.
Responds to immediate staff performance issues, including identification and release from duty of any personnel who are not fit for duty. Participates in the evaluation of staff as requested by the nurse manager.
Rounds on the clinical units to assess and address patient care unit level of acuity, staff, physician concerns and patient and family issues. Responds to patient complaints by documenting intervention and outcomes. Utilizes internal department structure for follow-up with patient complaint.
Responds to all patient care emergencies. Utilizes patient care emergency response as an opportunity to educate staff on emergency response standards.
Graduate from an accredited Nursing Program required. Baccalaureate degree in Nursing strongly preferred.
License Registered Nurse required., and Certificate 1 Basic Life Support required.
5-8 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Previous supervisory skills.
ACLS Certification preferred.
Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.
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Equal Opportunity Employer/Veterans/Disabled
Beth Israel Lahey Health
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