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Children's Hospital Boston Administrative Associate II - Patient Services, Child Life in Boston, Massachusetts

59292BRTitle:Administrative Associate II - Patient Services, Child LifeDepartment:Patient Services-Child LifeAutoReqId:59292BRStatus:Full-TimeStandard Hours per Week:40 Job Category:AdministrationJob Posting Description: At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

The Administrative Associate II will be responsible for:

  • Transcribes and types correspondence, forms, reports, manuscripts and other materials involving complex scientific, technical and/or specialized terminology from rough draft. Prepares documents using specialized software, such as desktop publishing or graphics packages. Proofreads and edits materials for grammar, punctuation and spelling.

  • Answers, screens and routes calls and greets and directs patients/families, visitors and staff. Provides routine and/or standardized information within scope of knowledge and authority. Drafts responses to routine correspondence.

  • Schedules appointments and meetings and maintains calendars for physician/supervisor(s). Reserves meeting locations, orders refreshments and prepares agenda and other materials. Prepares travel arrangements as necessary. Assists in organizing and scheduling conferences, seminars and other department sponsored programs or events, by receiving and recording registration forms and fees, ordering supplies and services and performing other related duties.

  • Maintains departmental files, records and databases. Enters information from source documents into databases and/or spreadsheets, compiling, printing and distributing reports, mailing labels and other information as needed. Maintains department/office library of reference books, journals, slides, films and other materials.

  • Monitors and maintains office equipment and supply inventory. Reorders supplies and requests equipment repair services. Receives and reconciles supply orders and invoices, identifying and resolving delays, billing errors or discrepancies. Communicates with hospital support service departments to request needed services.

  • Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays and errors.

  • Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving patient records, photocopying materials and sorting, collating and distributing documents.

  • Provides positive and effective customer service that supports departmental and hospital operations.

    To qualify, you must have:

  • Work requires a high school level of educational development. One year of administrative experience required.

  • Work requires the analytical skills and judgment to interpret data and take the appropriate action in circumstances or situations vary.

  • Work requires the ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

    Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

    Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular

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