Lahey Health Patient Service Coord in Beverly, Massachusetts
Welcome to Beverly Hospital, part of Beth Israel Lahey Health. Beverly Hospital is a full service, community hospital providing leading-edge, patient-centered care to North Shore and Cape Ann residents. The hospital provides a full-range of state-of-the-art care and services including primary care, cardiovascular care, surgery, orthopedics, emergency care, maternity, pediatrics, as well as many other specialties. Beverly Hospital is nationally recognized for patient safety as it is one of only 42 hospitals in the United States to be awarded an “A” grade from The Leapfrog Group – the nation’s leading nonprofit watchdog on hospital quality and safety.
Beverly Hospital promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Community, Respect, Excellence, Accountability, Teamwork and Empathy.
About the Job
Under the direction of the Director, Manager and/or Supervisor of Patient Access Services, performs the functions of receiving all incoming calls and scheduling in a timely and accurate manner. Assures appointment documentation is obtained. Maintains proper sequencing in clinical order and patient routing between campuses and departments. Provides proper patient preparation for each patient at the time a procedure is scheduled. Informs physician office and/or patient that a requisition is required for test to be performed. Asks physician office to fax requisition into service area, and once requisition is received, scan to Iatrics.
Assists patients who may call to verify the time/date and other information about their procedure. Notifies physician office's and ancillary service areas of updated appointment information such as patient rescheduling, patient no-show and similar information. Informs physician office and/or patient of having to sign an Advanced Beneficiary Notice or Non-Covered Service Waiver form when test does not meet insurance company guidelines. Notifies physician office when prior authorization is required and documents the authorization information in scheduling.
Pre-registers patients for scheduled appointments, verifies insurance eligibility for all insurances a patient may have by either contacting the health insurance company by telephone or utilizing a website in order to verify eligibility and benefits. Verifies patient demographic information by telephoning the patient. Documents co-payments when applicable. Performs telephone registrations for ancillary areas. Observes all health and safety requirements. Performs all other duties as assigned.
40 hours per week, day shift.
Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
High School Diploma or equivalent required. Advance education preferred.
1-2 years experience in a healthcare setting, preferably in scheduling or registration.
Typing speed 65 WPM, CRT experience, medical terminology.
Excellent written, verbal and telephone communication skills required.
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