Alliance HealthCare Services Patient Schedule Coordinator in Andover, Massachusetts
At Alliance Radiology, our team members focus on transforming the patient experience and delivering exceptional quality care. Alliance Radiology has rapidly grown over the past 30 years by providing radiology service line solutions, outpatient center management services, and mobile radiology solutions (Per Diem, PT, and FT MRI, PET/CT, CT).
Assists Schedule Coordinators II in gathering and sending schedule information to the appropriate client and other internal departments. Contacts patients and physician offices to obtain incomplete and/or missing information. May assist with incoming and outgoing scheduling, pre-registration and reminder calls based on business needs. May provide coverage for assigned sites in the absence of a Schedule Coordinator II. Ensures every customer receives the highest quality of customer service.
Specific duties include, but are not limited to:
Assist in gathering documentation of all pertinent patient information in accordance with site guidelines. Supports Schedule Coordinators in meeting customer deadlines.
Contacts patients, physicians and clients to obtain incomplete and/or missing information.
May assist with incoming and outgoing scheduling, pre-registration and reminder calls based on business needs.
May provide coverage for assigned sites in the absence of a Schedule Coordinator II.
Completes any additional job duties as assigned.
High School Diploma or General Education Degree (GED) is required for this role, as well as 1-2 years experience in medical or related field.
Medical scheduling experience preferred.
Knowledge of medical terminology and procedures.
Must have experience with scheduling/billing systems and use of computer software; must possess the ability to work with computers and general office equipment.
Must have good communication and interactive skills to work with patients, physicians and peers.
Ability to multi-task successfully and excellent organizational skills.
A division of Alliance HealthCare Services, we are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
Category Customer Service and Call Center
Position Type temp (6 months or less)