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Lawrence General Hospital Office Coordinator in Andover, Massachusetts

Coordinates the daily activities of the practice by coordinating office work flow. Processes and obtains all insurance authorizations and referrals for Andover Surgical to ensure reimbursement for all services rendered. Manage communication and inquiries from referral sources, clinicians, and patients, insurance representatives/case managers regarding insurance coverage, benefits, and authorizations. Communicating excellent bilingual skills for patients, professional and ancillary departments as needed. Individual will be responsible for answering phones, greeting patients, chart upkeep, appointment scheduling and reminder calls and issues concerning the flow of patients. The ideal candidate will be caring, compassionate and be able to put the patients at ease using their excellent communication skills.


  • Manages the daily activities of the front office

  • Scheduling

  • Helping assistant with clinical paperwork for the providers

  • Recording patient interview, history and chief complaint

  • Checking insurance eligibility

  • Takes insurance related telephone calls and provide callers with information on insurance specifics on benefits and policies.

  • Contacts insurance companies to obtain referrals and prior authorizations.

  • Confers with clinical staff to obtain appropriate clinical documentation.

  • Provides accurate authorization and PCP referral documentation necessary to maximize reimbursement for services, including Surgical Services and Post-Operative Care.

  • Serves as the primary contact for insurance carriers, billing and case management