Insulet Corporation Reimbursement Specialist in Acton, Massachusetts

This position is responsible for reimbursement processing for Insulet products. This role is an essential part of the customer management process and will work directly with other team members and departments to ensure that there is strong communication between Insulet, physicians, insurance providers and OmniPod customers.

The Reimbursement Specialist is expected to seek and propose workflow improvements to maximize department efficiency while maintaining an excellent customer experience. (S)he is expected to consistently strive for excellence. The Reimbursement Specialist is a skilled reimbursement professional with a proven track record within the reimbursement/insurance industry. (S)he is able to perform his/her duties with limited direct supervision. This person would be asked to participate on special projects as (s)he has specialized knowledge and demonstrated success. The Reimbursement Specialist, could be called upon to help train other members of the team.

  • Serving as a department expert on all Insulet insurance contracts, channeling and processing requirements for all covered products.

  • Process all aspects of reimbursement by contacting payors, verifying insurance benefits and adhering to medical guidelines for reimbursement.

  • Submission of all prior authorization requests for approval and payment of Insulet products at time of claim processing.

  • Calculate and document cost share amounts for potential customers.

  • Collaborate with other commercial teams such as Case Management, OmniPod Sales and Billing, to ensure proactive communication of potential customer’s order status.

  • Document all interactions and calls into the customer database and maintain compliance to HIPAA and other regulating bodies as required.

  • Provide frequent feedback and suggestions to support an environment of continuous process improvement.

  • Using their advanced knowledge and skill set, this position could be called upon to complete a wide range of task within the Reimbursement team.

  • Performs other duties as assigned.

Minimum Requirements:

  • Associates Degree; Bachelor's degree preferred

  • 4+ years related experience in a professional working environment, preferably with extensive phone coverage and medical device or health care oriented.

  • Individual health plan insurance knowledge and understanding of the managed care industry is required.

Preferred Skills and Competencies:

  • Knowledge of diabetes and experience supporting patients with diabetes is preferred.

  • Experience with Salesforce CRM is preferred.


  • Fostering Teamwork - The ability and desire to work cooperatively with others on a team.

  • Flexibility - Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.

  • Managing Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.

  • Diagnostic Information Gathering - The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.

  • Analytical Thinking - The ability to tackle a problem by using a logical, systematic, sequential approach.

  • Entrepreneurial Orientation - The ability to look for and seize profitable business opportunities; willingness to take calculated risks to achieve business goals.

  • Other Highly Developed Skills / Competencies – Oral Communication, Written Communication, Thoroughness, Stress Management, Technical Expertise, Initiative, Customer Orientation, Interpersonal Awareness, Conceptual Thinking and Self Confidence.

Physical Requirements:

  • Requires sitting and standing associated with a normal office environment.

  • Manual dexterity needed for using a computer keyboard.

  • Lightweight lifting may be required.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

External Company Name: Insulet Corporation

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