Fresenius Medical Center Kidney Care Advocate- Full Time - Worcester Massachusetts in Worcester, Massachusetts
PURPOSE AND SCOPE:
Supports FMCNA’s mission, vision, core values and customer service philosophy by supporting all aspects of growth within defined Regions or Areas of a Business. Under the direction of field operations management, collaborates with internal and external customers, to ensure a positive customer experience for every patient from first point of referral, through education, modality options, access placement and follow up, as applicable, to eventual admission into kidney care services or through smooth transition between modalities. Actively promotes home modalities to physicians, patients, and other groups both internal and external to the company. Adheres to the FMCNA Compliance Program and all regulatory and FMCNA policy requirements.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Establishes programs and implements CKD and modality education for a designated territory to ensure every patient along with their care giver and support system (if applicable) receives comprehensive education on modality options including hemodialysis treatments both at home and in-center, peritoneal dialysis, kidney transplantation as well as education on hemodialysis access types with a focus on the health and safety benefits of AV-Fistula or AV-Graft compared to central venous catheters.
Education includes information regarding options for renal replacement therapy when a patient reaches end stage renal disease, allowing the patient to make an informed decision regarding the option that meets his/her medical needs and lifestyle choices.
Responsible to navigate patients along the continuum of care from Stage 4 CKD to initiation of dialysis, or in transition from in-center hemodialysis to home therapy, including but not limited to proper and timely access placement.
Maintains high level, routine communication with physicians, partners, the interdisciplinary team members, Clinic and Home Program Managers.
Establish processes with physician practices as well as local clinics for patient referrals and evaluates the effectiveness of processes through an ongoing basis.
Respond timely to all referrals.
Assists in the identification, evaluation and selection of Home Dialysis patients and Care Partners.
Coordinates the timely admission of patients, including urgent start placements into Fresenius Kidney Care Home Therapy and In-Center programs. Collaborates with management to identify and resolve admission barriers.
Conducts Home Therapy awareness programs for existing patients and Fresenius staff, as needed or as directed.
Strives to meet growth goals by maintaining strong physician and partner relationships and identifying opportunities for increasing referrals in-patient and home therapies.
Collaborates with field operations management, market development and functional leadership on the development and implementation of the home therapy strategic plan. Responsibilities include but are not limited to demonstrating market awareness, identifying expansion of service opportunities, providing insight to customer relationships; both physicians and patients.
Maintains knowledge of FMCNA Home Therapies products, services and strategies in order to promote FMCNA Home Therapies to the community through outreach programs.
Participates in all pertinent company training and development opportunities to grow and develop business knowledge, skills and leadership competencies.
Provides educational programs to physicians as needed.
Responsible for coordinating communication of all business unit Home Therapies initiatives to physicians in collaboration with the field operations management and home therapy managers.
Responsible for promoting FMCNA facilities and services to the community and healthcare providers, including physicians within the guidelines established by company policies and government regulations.
Responsible to ensure accurate and timely documentation of patient interactions and status, through maintenance of SAP database, and/or electronic medical record.
Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS :
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires frequent prolonged periods of standing. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
Travel to regional, business unit, and corporate meetings will be required.
Must be willing to work occasional evening and weekends, as needed, to provide modality education.
RN, MSW, RD, BSW
Preferable certification in renal area of expertise ( CNN, LSW, CRD)
Subject to State licensure requirements, MSW or RD (or other applicable licensed professionals) may be eligible under the supervision of Qualified Licensed Staff.
EXPERIENCE AND REQUIRED SKILLS:
Minimum 3-5 years related experience
Minimum of one year Nursing experience preferred
Minimum of one year Home Dialysis experience preferred
Demonstrated leadership skills including, but not limited to customer service, patient outcomes and continuous quality improvement
Excellent communication skills
Excellent verbal, written and presentation skills
Demonstration of skills for team building, motivating employees and decision making
Proficient in Outlook, Word, PowerPoint and Excel
Results oriented to exceed established goals
High level of emotional intelligence and demonstrated ability to relate to persons of all ages and diverse backgrounds, skills and abilities
Proven ability to be a team player
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity