State of Massachusetts Interp,Deaf/Hard of Hearing(C) in Worcester, Massachusetts

The Worcester Recovery Center and Hospital is seeking a full time Interpreter, Deaf/Hard of Hearing (C). Provides proficient (complex and specialized) interpretation ASL/English interpreting for patients and staff in mental health inpatient and clinical crisis assessment and intervention; coordinates and supervises the work of free-lance hearing and Deaf interpreters, provides prioritization, coordination and scheduling of interpreter services according to patient and staff needs provides education/ training to staff and patients in the use of interpreter services; translates records and performs related duties as required; may provide clinical supervision to Interpreter A/B.

  1. Provide expert, specialized interpreter services in inpatient and related clinical crisis assessment and intervention for DMH Deaf Inpatient Services and Deaf forensic evaluation patients including but not limited to clinical admission, medical, risk, mental status and psycho-diagnostic assessments by interview and/or formal testing; individual and group treatment and psycho-education and milieu-based interventions. Uses advanced skills in collaborating with Certified Deaf Interpreters and/or Deaf Communication Specialists (for individuals with sign language dysfluency) and provision of adapted interpreting services for deaf/blind individuals.

2 Provides expert consultation to mental health and medical staff in adapting assessment, education and intervention processes for language and Deaf cultural needs of clients and staff in order to assist professionals in achieving intended assessment, educational and intervention objectives.

  1. Coordinates, prioritizes and schedules interpreter services for DMH Deaf Inpatient Services to assure patient needs are met and staff communication requirements are supported. Negotiates with all affected parties, uses conflict resolution skills and resolves customer-satisfaction issues that arise when limited resources are available to meet patient and staff interpreting needs.

  2. Schedules, coordinates and supervises the work of free-lance interpreters; may supervise Interpreter A/B, interns assuring qualifications are adequate performance standards for providing services on the specialized DMH Deaf Inpatient Services are met. Coordinates and assures proper access to other specialized interpreter services including but not limited to Legal Interpreters.

  3. Develops and delivers training and consultation for unit and hospital staff on appropriate use of interpreters and communication with deaf persons by providing consultation to physicians and other clinical staff on the function and appropriate use of interpreters; providing education to hospital staff regarding communication abilities and limitations of patients as well as cross-cultural dynamics to ensure policies and procedures are adhered to.

  4. Provide education to patients regarding interpreter's role and the use of interpreters by scheduling and conducting meetings with patients to engage them in discussions about the use of interpreters and use of standard and locally established practices for maximizing communication access in group settings.

  5. Translate and edit staff records from ASL to English and written English to ASL to ensure records are complete and appropriate for the Deaf Unit.

  6. Demonstrates professional attitude and behavior such as to contribute to the development of a cohesive treatment team and communication department. Skillfully resolve cultural/communication challenges that involve interpreting services in the context of a combined hearing/Deaf program environment.

  7. Contribute to team assessment of a person’s need for specialized interpreting or language support services (such as use of a CDI or communication adaptations for Deaf individuals with particular other sensory or language challenges.

  8. Coordinates plans for complex communication situations such as occurs in large meetings, multiple interpreters and or languages, large training/education events – whether didactic or experiential (for patients or staff) in a manner respectful of Deaf communication access and cultural considerations

  9. Coordinates billing processes and services related to free-lance (contracted) interpreters in a manner that is respectful of the associated complex administrative and budgetary issues.

  10. Performs other duties related to Deaf Communication Department Services assigned.

This position is full-time, 40 hours per week. The schedule is to be determined. Some evenings and weekends will be required.

As applicable, preference for this position will be given to those candidates who are eligible for Civil Service/ConTest Reinstatement/Reemployment or to those candidates who have passed the civil service examination for this job title, and who respond to the job certification that was recently issued for this location, and/or to employees laid off or bumped from this title who are eligible for recall, and in accordance with Article 14 or applicable Collective bargaining requirements.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate (s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

Located on over 100 acres inWorcester,Massachusetts,WorcesterRecoveryCenterand Hospital (WRCH) is part of an integrated network of effective, efficient and culturally competent mental health services. It provides intermediate and long-term inpatient care for individuals with serious and persistent mental illness who live inMassachusetts, as well as individuals requiring specialized court ordered evaluations.

WRCH provides inpatient services to 260 inpatient adults, inclusive of a Deaf Inpatient Mental Health Service; 30 inpatient adolescents and 30 residential adolescents, in either an Intensive Residential Treatment Program (IRTP) or a Behavioral Intensive Residential Treatment Program (BIRT).

For additional information, please call Human Resources at (508) 368-3596.

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.


REQUIRED WORK EXPERIENCE: At least two years of full-time, or equivalent part-time, professional experience providing interpretation and/or transliteration services for the Deaf and Hard of Hearing population after successful completion of the Massachusetts Commission for the Deaf and Hard of Hearing Screening.



  • Certification by the National Registry of Interpreters for the Deaf, Inc. or other interpreter certification judged equivalent by the Massachusetts Commission for the Deaf and Hard of Hearing is required.

  • Based on assignment, advanced certification or successful completion of training in a specialty area appropriate to that assignment is required.

  • Successful completion of the Massachusetts Commission for the Deaf and Hard of Hearing Screening is required.

  • Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator's license or the equivalent from another state.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.*

Job: *Community and Social Services

Organization: *Department of Mental Health

Title: Interp,Deaf/Hard of Hearing(C)

Location: Massachusetts-Worcester - 309 Belmont Street

Requisition ID: 170000EN