Baystate Health Patient Advocate, Evenings, Part time in Springfield, Massachusetts

Patient Advocate, Evenings, Part time

Full/Part Time


Job ID



Springfield, Massachusetts



Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

The Emergency Department at Baystate Medical Center is the only Level I Trauma Center in western Massachusetts. We are the largest provider of tertiary care in the region with over 110,000 patient visits annually. Within dedicated treatment areas, our professional staff cares for pediatric, trauma, and psychiatric patients as well as those with both major and minor medical or surgical illness.

Our new, larger Emergency & Trauma Center – a 72,000 square foot expansion – features:

  • Twice the number of private, adult patient care featuring rooms with glass-front doors, instead of treatment bays separated by curtains, to enhance privacy and a healing environment:

  • Three dedicated Trauma Rooms equipped with the latest technology

  • The region’s only Pediatric ED – a new, dedicated area uniquely designed for the treatment of children

  • A private, quiet, secure environment for patients with behavioral health issues

What you will be doing:

The patient advocate is responsible for greeting the general public in the waiting room and serve as a communication link between staff, patients and their families. They assist the practice team by proactively eliciting concerns, requests and works with the rest of the staff to meet patient needs.

Greets all patients and visitors who arrive and depart from the Emergency Department, identifies any potential needs that he/she can effectively meet and communicate hospital policy/procedures when applicable. Directs patients/visitors to the appropriate area, i.e. Triage, Registration, Lab, Pods, and/or appropriate grant programs.

Responsibilities for maintaining a supportive environment in the waiting room. Makes waiting room rounds at least every hour. Anticipates the need of families/significant others of patients who have been immediately been brought into the department and attempts to provide them with information as soon as possible. Notifies the Triage Nurse or Charge Nurse of possible emerging problems.

Frequently available to patients/visitors in the waiting room to answer any questions they may have or provide them with informational updates. Prioritizes patients/visitors requests and effectively communicates follow up to the requester.

Arranges transportation -Functions as liaison between patients/families in relation to arranging for transportation upon discharge. Arranges for escort service with security when visitors are requesting to obtain services from other areas of the hospital.

What you need to qualify:

High School or GED

Successful work within a customer service envionrment.

Effective communication skills

Department: Emergency Department

24 hours weekly


Every other weekend and holiday