Baystate Health Operations Associate, Nights, full time, South 5 in Springfield, Massachusetts
Operations Associate, Nights, full time, South 5
Baystate Health is an integrated health care delivery system serving a population of nearly 1 million people in western Massachusetts. It is one of the largest health systems in New England with over 12,000 employees.
Baystate Medical Center in Springfield (BMC) is a 716-bed academic medical center and is Massachusetts’ busiest emergency department and the region’s only Level 1 trauma center.
Come join our team!
You will be responsible for:
Works with patient and family centered care teams to insure all business functions related to processing patient information, managing documentation and organizing patient medical record
File appropriate patient reports and other information for their records
Facilitates communication among staff, relaying messages/information
Facilitates bed management and patient throughput on unit. Handles non-clinical admission for patients admitted directly to unit
Acts as receptionist for visitors to unit
Orients patients and families to the unit, answering routine questions
What you will need:
High School Diploma or equivalent required. Associate’s degree preferred.
Previous clerical and customer service.
Computer literate, good interpersonal skills.
Critical thinking skills with proficient math aptitude.
Ability to organize and prioritize workload in a fast paced environment.
OAS Gold Training, Conflict Resolution Training, Delegation Training, Team Training
Computer testing will be required for typing, alpha numeric and numeric data entry
Operations Associate I will have no acute care experience
Operations Associate II must have at least one year of acute care experience or one year of experience in specialty specific setting
Operations Associate III must have at least three years of acute care experience with at least one year as Level II OA at BMC. Meets all Level I and II requirements and skills.
Hours: 7pm -7:30a
36 hours weekly
Rotating weekends and holidays
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.