Veterans Affairs, Veterans Health Administration Housekeeping Aid Leader in Northampton, Massachusetts

Job Overview

Job Overview

Vacancy Identification Number (VIN): 1976088 OUR MISSION**: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

You Can Make a Difference

The Medical Center serves over 25,000 patients at its main campus and six community based outpatient clinics in Central and Western Massachusetts. Core missions are primary care, mental health inpatient and outpatient care, and extended care. The Medical Center is engaging employees in a 'Culture of Improvement', utilizing a variety of Process Improvement techniques to improve efficiency of clinical operational functions to the benefit of veterans and staff.

VA encourages persons with disabilities to apply.

This position does not require the filling of a Financial Disclosure Statement upon entering the position and annually thereafter.


The incumbent is responsible for applying all necessary leadership skills and techniques required to accomplish all aspects of the Environmental Sanitation Program. Incumbent must maintain an acceptable level of cleanliness and sanitation in his/her assigned areas of responsibility. He/she will also assist in the related Environmental Management Service (EMS) functions of: pest management, furniture movement, signage, and interior design.

Incumbent assists with conducting general training and leads Housekeeping team members and CWT participants assigned to wards with the coordination of their work with the ward or area personnel concerned. Leads team members in all housekeeping skills and techniques to achieve satisfactory performance in accordance with established standards.

Incumbent must coordinate with supervisors and other services to accomplish special projects such as: furniture moving, cleaning of specialized areas, setting up meetings and conferences and other duties as assigned such as:

  • Quality assurance in all sanitation areas.

  • Daily inspections for the sanitation level of the assigned areas.

  • Communicates assignments and deadlines to the team and individuals.

  • Distributes and balances workload among employees in assigned areas.

  • Budgets, estimates, procedures, production, and other changes which may affect service.

  • Performance, progress and training needs of employees.

  • Obtain needed information or decisions from supervisors for resolving problems.

  • Work under rigid time frames, unexpected demands, and be skilled in adjusting assignments to ensure a smooth-running operation.

  • Read, write, and understand instructions from supervisors.

  • Motivate employees to operate as an effective team in which to carry out management goals.

Incumbent must know and must be able to instruct other workers in the proper use of safety equipment, when required, such as protective clothing, gloves, masks, respirators and goggles.

Incumbent is required to maintain knowledge of the latest advances in housekeeping and hazardous waste procedures and policies.

Incumbent is responsible for all aspects of the Environmental Sanitation Program and its related functions in all assigned areas of responsibility.

Work Schedule: *1st Shift 6:00 am to 2:30 pm and 2nd Shift 3:30pm to midnight. *Position Description Title/PD#:* *631-00473A. Housekeeping Aid Leader

Travel Required
  • Not Required
Relocation Authorized
  • No

Job Requirements

Job Requirements
Key Requirements
  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Designated and/or random drug testing may be required.
  • Selective Service Registration is required for males born after 12/31/1959.

Your background must demonstrate experience in leading other employees to accomplish the required mission in a variety of cleaning duties, such as sweeping, mopping, and waxing floors; cleaning surfaces such as light fixtures, venetian blinds, and counter-tops; and cleaning restroom facilities including toilets, baths, and sinks, etc.

EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume or OF-612.* *Applicants will be rated in accordance with the OPM Qualification Standard Handbook X-118C ( ).

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. **

SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the questions. The screen-out element for this position is Ability to do the job of a Housekeeping Aid Leader without more than normal supervision.

JOB ELEMENTS: Those who meet the minimum level of experience and training for the screen-out element will then be evaluated in each of the following job elements:

  1. Ability to perform work practices to include keeping things neat, clean and in order

  2. Ability to interpret/follow instructions and/or specifications.

  3. Ability to use and maintain tool and equipment.

  4. Ability to perform the work of the position safely with dexterity.

PHYSICAL EFFORT/REQUIREMENTS: Lifting up to 50 pounds is needed occasionally in moving, setting up, and when using powered equipment such as scrubbers.

WORKING CONDITIONS: Usually works indoors in areas which normally have adequate heat, light, and ventilation's. Will be exposed to vibration from heavy equipment and to skin irritations from strong cleaning solutions used in stripping floors, etc., as well as subject to cuts and bruises. Continually exposed to dust, dirt, and disagreeable odors, and is frequently exposed to organic material which may be contaminated and/or infectious and require special handling. He/She may have to work week-ends, holidays, and evenings. The incumbent is required to wear special protective clothing as conditions warrant such as safety shoes, eye protection, respirators, etc.

EMOTIONAL DEMANDS: Many emotional demands are made upon an employee of a psychiatric hospital. The employee will be required to maintain composure and a calm demeanor at all times. Employees will exhibit an unbiased and nonjudgmental attitude in working, with patients/residents/families and significant others as well as with interdisciplinary staff.

Security Clearance

Public Trust - Background Investigation

Additional Information

Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Telework is not authorized for this position.

Other Information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information CTAP eligibility is on OPM's Career Transition Resources website.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Salary Range: $15.54 to $18.13 / Per Hour

Series & Grade: WL-3566-02/02

Promotion Potential: 02

Supervisory Status: No

Who May Apply: Open to current VA Central Western Mass HCS employees in Environmental Management Services (EMS) Only

Control Number: 472473000

Job Announcement Number: TK-17-ZKR-1976088-BU