Beth Israel Deaconess Medical Center Regional Practice Director-Northern MA in Needham, Massachusetts

Regional Practice Director-Northern MA

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Job LocationNeedham, Massachusetts

Req ID 21255BR

Department Description: Beth Israel Deaconess HealthCare is a network of more than 100 highly-skilled primary care physicians and specialists who are affiliated with the renowned Beth Israel Deaconess Medical Center in Boston, Beth Israel Deaconess Hospital-Needham, Beth Israel Deaconess Hospital-Milton and Beth Israel Deaconess Hospital-Plymouth. Our Central Office is located in Needham, MA.Job Location: Needham, MAReq ID: 21255BRJob Summary: Under the direction of the Chief Operating Officer, responsible for the day-to-day operations and practice functions of multiple practices. Position involves extensive interaction with the medical staff, trainees, nurse practitioners, clinical nurses, patients, and other BIDHC/APG personnel. Works with the Practice Managers and/or Ambulatory Practice Coordinators to attain productivity and financial goals for the assigned areas.

Essential Responsibilities:

  • Participates in planning and implementation of assigned practice goals, programs and objectives, personnel, resources, and equipment. Organizes, directs, and coordinates all operational and administrative processes; supports and manages Practice Managers and/or Ambulatory Practice Coordinators in the planning and implementation of goals and objectives.

  • Serves as a principal resource on all operational matters for assigned areas; may serve as a consultant to Ambulatory Practice Coordinator or Practice Manager of other practices on operational matters.

  • In conjunction with the Practice Manager and/or Ambulatory Practice Coordinator, develops, implements, and monitors budgets for the practice(s). Implements approved business plans. Analyzes and prepares reports on all activities, volume statistics, collections, etc. Provides input for informed volume forecasts and resource needs with the management team.

  • Works closely with the Billing staff. Maintains knowledge regarding current managed care and insurance/billing requirements and works with management team to provide support staff education. Adheres to and ensures implementation of Revenue Cycle policies and procedures of referral management, co-pay collection, and visit ticket entry processes.

  • Works with the practice to assign and oversee the use of clinic space for the divisions/providers. Develops and maintains systems and/or processes that measure the results of front line staff work/productivity, volume, patient/staff/provider satisfaction or other work improvement indicators. Collaborates with team to determine best practices, desired outcomes and reporting methods.

  • Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: 11-20

  • Has full responsibility for planning, monitoring and managing budgets for multiple departments.

Required Qualifications:

  • Bachelor's degree required.

  • 5-8 years related work experience required and 3-5 years supervisory/management experience required

  • Previous healthcare operations management experience required.

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies:

  • Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

  • Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

  • Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

  • Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

  • Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

  • Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

  • Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

  • Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally