Beth Israel Deaconess Medical Center Lead Scheduler in Needham, Massachusetts

Lead Scheduler

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Job LocationNeedham, Massachusetts

Req ID 20981BR

Department Description: The Radiology Department at Beth Israel Deaconess Hospital–Needham (BID–Needham) offers a wide array of personalized services for our patients. We have short wait times and technologists whose top priority is accommodating you. As a community hospital, our staff offers a personal touch not always found at larger institutions. Our radiologists are members of the medical staff of the Beth Israel Deaconess Hospital–Needham and the Beth Israel Deaconess Medical Center (BIDMC) in Boston.Job Location: Needham, MAReq ID: 20981BRJob Summary: Under the general direction of the Manager of Radiology, reporting to the Physician Liaison/Support Staff Supervisor performs a wide variety of specific and specialized duties, using independent judgment, ingenuity and initiative. This position functions as the Lead Radiology Scheduler and requires knowledge of procedures and policies related to the Radiology Department, excellent organizational and communication skills. Provides leadership to the other schedulers. Ensures excellent response times for customers. Organizes staff assignments and workflow. Develops matrices and compiles statistical data as it relates to appointment scheduling and performance improvement. This position requires the ability to multitask and ability to work collaboratively with technical and scheduling staff to ensure customer satisfaction.

While functioning in the scheduler role, this individual must be able to work in a fast paced environment, demonstrate ability to prioritize multiple competing tasks and demands and seek managerial assistance as needed. Performs all duties with respect to receiving patients as they arrive in Radiology and prepares all appropriate paperwork for their imaging procedure. Schedules all types of imaging procedures and has knowledge of PACS.

Essential Responsibilities:

  • Provides coordination of scheduler assignments and department coverage.

  • Actively provides ongoing training of schedulers in collaboration with the Radiology leadership.

  • Develops and maintains workflow processes that ensure timely appointments, either directly with the patient, or with the referring office staff.

  • Works with Radiology leadership to develop and maintain scheduling guidelines as determined by radiologist protocol & clinical indications.

  • Acts as a point of contact for referring office staff regarding communication of scheduling requirements.

Required Qualifications:

  • High School diploma or GED required .

  • 1-3 years related work experience required.

  • Minimum of one year experience with Radiology services and exam scheduling required

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.


  • Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers.

  • Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  • Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

  • Team Work:Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

  • Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally