Planned Parenthood Health Care Assistant (Central MA) in Massachusetts


Planned Parenthood League of Massachusetts

Health Care Assistant

Central MA

Care. No matter what:

PPLM has been a leader in promoting sexual health for more than 85 years. We believe that all people deserve the information and expert services to make informed, personal decisions that affect their health, their lives and their futures. We are the state’s leading provider of sexual and reproductive health services. We educate families and empower youth to make responsible choices that lead to healthier lives. We advocate for policies that improve sexual health.


While prioritizing excellent customer service, the Health Center Assistant (HCA) provides the day to day interactions and patient care within the Worcester health center. Functions in a variety of roles including the following: medical assisting, laboratory assisting, reception, and patient information and support, as well as general administrative support of the site. Works closely with all health center staff, including clinicians and physicians.

This is a full time role that covers shift across central Massachusettes (Worcester, Marlborough and Fitchburg).


  • Administrative/Reception duties: communicate with patients regarding services, payment and appointment scheduling. Provide paperwork to patients and secure payment and insurance information as needed for billing purposes. Provide patients with access to nurses, mid-level clinicians for triage as needed. Secure translation services when necessary.

  • Direct Patient Care: Provides empathetic and appropriate professional care to each patient. Tasks may include taking accurate vital signs and medical history. Educating and providing information to patients to aide in securing informed consent for medical services offered per medical protocols.

  • Laboratory/Specimen management: Perform waived and moderately complex lab testing including requisition preparation and submission and managing specimens.



  • High School Diploma/GED.

  • Strong customer service orientation.

  • Strong communication skills and an ability to engage with a diverse patient population.

  • Ability to work efficiently in a busy health care environment.

  • Commitment to PPLM’s mission and values.


  • Medical Assistant or related certification

  • Healthcare experience

  • Bilingual (English/Spanish)

Planned Parenthood offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, a generous vacation package, flexible spending accounts, and many additional benefits.

Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Location: MA

Activation Date: Thursday, June 15, 2017

Expiration Date: Saturday, June 16, 2018

Apply Here