Quest Diagnostics Rep, Home Draw - Athena - Marlborough, MA in Marlborough, Massachusetts

The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Home Draw Representative for our Athena division in Marlborough, MA.

Schedule: Monday – Friday, 8:30am – 5pm

Day shift

Full-time, 40 hours weekly

Salary dependent upon experience

REQ # 3780709



As a member of the Specimen Services department, the Home Draw Rep is responsible for processing requisitions and coordinating phlebotomy services for patients. The Rep also ensures the proper kit, needed by the phlebotomist, is sent to the patient’s home in a timely manner.


  1. Follow-up with patients, physicians and insurance companies to resolve discrepancies. (50%)

  2. Contact physician/patient if additional information is required to process the order

  • Work with insurance companies to ensure proper medical information is obtained

  • Answer questions from patients and physicians

  1. Process requisitions. (30%)
  • Verify accuracy of the requisition’s information to Athena’s billing processes

  • Enter incoming requisitions into Antrim

  • Contact phlebotomy service to arrange for the home draw

  • Match original requisition to phlebotomy service acknowledgement, if provided

  1. Assemble/Mail kits. (20%)
  • Maintain a sufficient inventory of kit supplies

  • Assemble and mail kits according to incoming orders

  • Verify number of orders received matches the number of kits shipped

  • Process returned kits, call for corrected address, update address in database and repost

  • Report any problems that cannot be resolved independently to supervisor within the specified time period.

  • Complete other duties as assigned

  1. Additional duties
  • Assigns work and provides training to employees.

  • Participates in hiring and salary decisions, and assists in managing employee performance.

  • Creates a work environment aligned with Athena Diagnostics’ values.

  • Delegates duties and ensures that employees understand job duties and responsibilities.

  • Communicates business objectives, coaches and develops employees, and provides motivating work environment.

  • Makes hiring, termination, and salary adjustment decisions (or final recommendations).

  • Manages employee performance and conducts annual performance appraisal.

  • Performs supervisor administrative tasks as required.



  • High school diploma or equivalent


  • Prior administrative experience

  • Prior experience in Athena Diagnostics’ Specimen Services department

  • Experience with Microsoft Word, Excel and the Internet


  • Ability to accurately enter detailed data

  • Possess strong verbal communication skills

  • Ability to accept direction

  • Comfortable initiating telephone contact

  • Basic computer skills

  • Ability to work independently

How To Apply

After clicking the button at the top or bottom of the page to Submit, applicants will answer a series of questions and upload or enter resume information. After submitting for this job opening, watch your email inbox (and spam filter). Applicants are sent an email inviting them to complete a required online interactive evaluation, to demonstrate knowledge and abilities, and allow Quest Diagnostics to learn more about them.

If you need assistance with the online application or have questions about the application process, please contact our Talent Acquisition team at 262-439-1939.

Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]

Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity. Quest Diagnostics does not discriminate against individuals with disabilities. If you need assistance in completing an employment application please email or call 262-439-1939 for assistance or an accommodation.

Job Title: Rep, Home Draw - Athena - Marlborough, MA

Job ID: 3780709

Location: 200 Forest Street

Full/Part Time: Full-Time

Regular/Temporary: Regular

City: Marlborough

State: MA