Quest Diagnostics Rep, Home Draw - Athena - Marlborough, MA in Marlborough, Massachusetts
The Journey Begins with you.
There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.
At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Home Draw Representative for our Athena division in Marlborough, MA.
Schedule: Monday – Friday, 8:30am – 5pm
Full-time, 40 hours weekly
Salary dependent upon experience
REQ # 3780709
As a member of the Specimen Services department, the Home Draw Rep is responsible for processing requisitions and coordinating phlebotomy services for patients. The Rep also ensures the proper kit, needed by the phlebotomist, is sent to the patient’s home in a timely manner.
Follow-up with patients, physicians and insurance companies to resolve discrepancies. (50%)
Contact physician/patient if additional information is required to process the order
Work with insurance companies to ensure proper medical information is obtained
Answer questions from patients and physicians
- Process requisitions. (30%)
Verify accuracy of the requisition’s information to Athena’s billing processes
Enter incoming requisitions into Antrim
Contact phlebotomy service to arrange for the home draw
Match original requisition to phlebotomy service acknowledgement, if provided
- Assemble/Mail kits. (20%)
Maintain a sufficient inventory of kit supplies
Assemble and mail kits according to incoming orders
Verify number of orders received matches the number of kits shipped
Process returned kits, call for corrected address, update address in database and repost
Report any problems that cannot be resolved independently to supervisor within the specified time period.
Complete other duties as assigned
- Additional duties
Assigns work and provides training to employees.
Participates in hiring and salary decisions, and assists in managing employee performance.
Creates a work environment aligned with Athena Diagnostics’ values.
Delegates duties and ensures that employees understand job duties and responsibilities.
Communicates business objectives, coaches and develops employees, and provides motivating work environment.
Makes hiring, termination, and salary adjustment decisions (or final recommendations).
Manages employee performance and conducts annual performance appraisal.
Performs supervisor administrative tasks as required.
- High school diploma or equivalent
Prior administrative experience
Prior experience in Athena Diagnostics’ Specimen Services department
Experience with Microsoft Word, Excel and the Internet
Ability to accurately enter detailed data
Possess strong verbal communication skills
Ability to accept direction
Comfortable initiating telephone contact
Basic computer skills
Ability to work independently
How To Apply
After clicking the button at the top or bottom of the page to Submit, applicants will answer a series of questions and upload or enter resume information. After submitting for this job opening, watch your email inbox (and spam filter). Applicants are sent an email inviting them to complete a required online interactive evaluation, to demonstrate knowledge and abilities, and allow Quest Diagnostics to learn more about them.
If you need assistance with the online application or have questions about the application process, please contact our Talent Acquisition team at 262-439-1939.
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]
Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity. Quest Diagnostics does not discriminate against individuals with disabilities. If you need assistance in completing an employment application please email QDJobs@questdiagnostics.com or call 262-439-1939 for assistance or an accommodation.
Job Title: Rep, Home Draw - Athena - Marlborough, MA
Job ID: 3780709
Location: 200 Forest Street
Full/Part Time: Full-Time