Johns Hopkins University Absence Manager in Lynn, Massachusetts

Department: Occupational Health

Work Schedule/Hours: Monday-Friday 8:00-a.m.-4:30p.m. 37.5 hrs.

Manages administrative aspects of GE Aviation absence management programs including workers’ compensation and disability (STD/LTD/FMLA). Absence Manager manages the administrative functions of the absence management system that provides prompt, high quality injury care, specialty referrals and facilitated recovery and return to gainful employment for the employees sustaining work related injuries and personal health issues. Assists Medical Director and Clinical Operations Director in preparation and analysis of statistical reports on GE Aviation Case Management programs. Identifies trends in case management and quantifies effectiveness and non-effectiveness of interventions. Work collaboratively with the GE Aviation Safety and HR teams to monitor effect of loss control/loss prevention on workers’ compensation losses. Assists in claims adjudication by providing relevant administrative, employment and insurance information.

Duties and Responsibilities:

Provide prompt, appropriate assistance to all GE Aviation employees in conformance with company policies, state regulations and ethical standards.

Document all absence management activities provided in a legible, professional, thorough and timely manner.

Provide absence management for work-related conditions for the purposes of reducing illness and absenteeism.

Provide absence management for personal disability for the purposes of reducing length of days away from work and effective return to duty programs.

Work collaboratively with senior clinical nurse case manager to enhance efficiency of return to work programs.

Assist in the coordination of second opinions for employees absent due to workers’ compensation or disability, as necessary in adherence with company protocols. Follow up with physicians performing second opinions to receive verbal and written results in timely fashion.

Assist in providing referrals for GE Aviation employees who need the attention of a primary care physician or specialist. Coordinate insurance approvals, appointment scheduling and receipt of written reports as appropriate.

Provide appropriate follow up communication with Medical Director, Clinical Operations Director and GE Aviation supervisors/management.

Work collaboratively with third party administrator to improve worker’s compensation and disability processes for the client.

Ensure timely and appropriate problem resolution and follow-up to GE Aviation patients as required. Conduct self in an exemplary fashion to achieve goals.

Any other duties/projects as requested by JHU and GE Management Teams and Case Manager.


College Degree in health related field or business management. Minimum five (5) years’ experience in health care.

Complete understanding of clinic and case management procedures/protocols/policies, occupational injury management and workers’ compensation, generally acquired through 5+ years of on the job experience.

Requires exceptional analytical ability to develop procedures and protocols and generate and interpret an array of statistical reports. Expertise in program start up and/or implementation.

Participates in the development of GE Aviation policies regarding health, safety and workers’ compensation issues.

Prioritizes and organizes work to meet changing priorities.

Requires excellent verbal and written communication skills to interact effectively with employees, physicians and other healthcare providers, supervisors/managers, administrators, claims adjusters, attorneys and departmental staff.

Analytical ability necessary to evaluate and determine health status of patient and implement proper care.

Interpersonal skills necessary to interview, teach and counsel patients and interact with clients/employers.

A comprehensive understanding of absence management including workers’ compensation, STD/LTD and FMLA.

Preferred Qualifications

Experience in orthopedics/sports medicine.

Job ID: 315136

Location: Lynn,Massachusetts

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